Summary
Overview
Work History
Education
Skills
Timeline
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Michael Handy

Hamilton

Summary

Adept at streamlining operations, I enhanced software usability at Concentrix by resolving complex technical issues, boosting efficiency. My expertise in technical support management and ability to train peers at Orlick Industries demonstrate a unique blend of technical proficiency and leadership. Achievements include significant reduction in operational delays and fostering a culture of safety and precision.

Overview

11
11
years of professional experience

Work History

Technical Support

Concentrix
09.2016 - 07.2023
  • Provided technical support to engineers on variety of engineering tasks.
  • Improved software usability by providing expert technical support and troubleshooting for complex issues.
  • Provided support in troubleshooting issues, resulting in minimized delays during operations.
  • Provided expert-level technical support, resolving complex issues quickly and effectively.

Machine Operator

Orlick Industries
08.2012 - 11.2015
  • Followed detailed instructions to operate C&C machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

High School Diploma -

Barton Secondary
Hamilton, ON

Skills

  • Previous technical support experience
  • Desktop technical support
  • In-field technical support
  • Technical support management

Timeline

Technical Support

Concentrix
09.2016 - 07.2023

Machine Operator

Orlick Industries
08.2012 - 11.2015

High School Diploma -

Barton Secondary

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Michael Handy