Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Hall

Toronto,ON

Summary

Dynamic, multilingual leader with a proven track record of enhancing operational efficiency and customer satisfaction. Excelled in customer relations and critical thinking, significantly improving service quality. Skilled in customer problem resolution, consistently fostering customer loyalty and positive experiences. Demonstrates exceptional problem-solving abilities to meet and exceed performance goals.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Assistant Manager

Foot Locker
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Window Cleaning Manager

College Pro
04.2023 - 08.2023
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.

Crew Trainer

Burger King
08.2021 - 02.2023
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs
  • Trained and mentored 6 new personnel hired to fulfill various roles.

Education

Associate of Arts - Psychology, Neuroscience And Behaviour

Brock University
St. Catharines, ON
06.2026

Skills

  • Team Leadership
  • Customer Relations
  • Customer Service
  • Problem Resolution
  • Networking
  • Team Building
  • Critical Thinking
  • Product and service knowledge
  • Task Delegation

Languages

French
Full Professional
Spanish
Limited Working

Timeline

Window Cleaning Manager

College Pro
04.2023 - 08.2023

Assistant Manager

Foot Locker
10.2021 - Current

Crew Trainer

Burger King
08.2021 - 02.2023

Associate of Arts - Psychology, Neuroscience And Behaviour

Brock University

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Michael Hall