Michael Gusev
North York,ON
Summary
High-performing Municipal Standards Officer with integrity and leadership skills. Experience in a supervisory role with Canada Border Services Agency. Applies knowledge and abilities to positively impact Municipal Licensing and Standards. Seeks opportunities to improve processes and workflow for team benefit. Flexible in different situations and dynamic conditions. Highly organized, proactive and punctual with team-oriented mentality. Works great under extreme stress and deadlines.
Overview
3
3
years of professional experience
Work History
Municipal Standards Officer
City of Toronto
Toronto, ON
04.2021 - Current
- Conducted investigations into complaints from residents, stakeholders and elected officials using independent judgement, discretion, and problem solving skills regarding violations with Investigation Services East District Team, and Noise Team.
- Maintained effective working relationships with key stakeholders to ensure accurate representation of enforcement procedures with a high level of professionalism and accountability.
- Represented Municipal Licensing and Standards Property Standards Appeals Committee and proceedings under the Provincial Offences Act.
- Professionally communicated with with senior management, community groups and elected officials on municipal operations.
- Used a variety case management software to accurately submit reports dealing with confidential and sensitive matters.
- Assisted in developing and implementation comprehensive training programs for new staff members.
Supervisor - Security
G4S - Canada Border Services Agency
Toronto, ON
11.2020 - 04.2021
- Managed over 30 security officers and staff members while working on a shift schedule.
- Oversaw highly effective security team and managed resource allocation of front line staff with Canada Border Services Agency.
- Submitted accurate reports to stakeholders and senior managers of employee performance, attendance, and disciplinary actions.
- Developed and implemented operational policies and provided coaching to staff to ensure efficiency and accuracy of workflows.
- Resolved interpersonal staff conflicts by listening, exercising discretion while reinforcing teamwork and communication between staff to algin with the code of conduct set out by CBSA.
- Triaged problems quickly, using analytical and problem solving skills by developing effective solutions with staff to ensure superior customer service to clients and stakeholders.
Education
Bachelor of Arts - Political Science
York University
Toronto, ON06.2019
High School Diploma -
Earl Haig Secondary School
North York, ON06.2015
Skills
- Experience in leadership of day to day operations of teams
- Familiarity of Ontario Statutes including Occupational Health and Safety Act, collective agreement with an ability to quickly develop additional knowledge
- Working knowledge of MS Office, IBMS, Salesforce, and easily can develop skills with computer software
- Strong customer service focus
- Officer mentorship and monitoring of performance
- Valid "G" Ontario Drivers License
Accomplishments
- Received recognition from City Councilors, Managers, and the Executive Director.
Timeline
Municipal Standards Officer
City of Toronto
04.2021 - Current
Supervisor - Security
G4S - Canada Border Services Agency
11.2020 - 04.2021
Bachelor of Arts - Political Science
York University
High School Diploma -
Earl Haig Secondary School