Michael Guitard
Moncton
Summary
Highly efficient team player well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
1
1
Language
Work History
Training and Learning Team Member
Canada Revenue Agency
10.2023 - 05.2025
- Served as a mentor for new hires, sharing knowledge and expertise to help them succeed in their roles.
- Developed and facilitated training sessions, upgrading team's skill set and efficiency.
- Developed organizational skills through managing training sessions while adhering to deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding of procedures among colleagues.
Taxpayer Services Agent
Canada Revenue Agency
04.2022 - 05.2025
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Conducted research into tax issues to provide accurate information and resolutions for taxpayers.
- Assisted taxpayers in resolving issues with their accounts, leading to increased taxpayer satisfaction.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Received recognition from supervisors for consistent dedication to excellence in customer service and adherence to departmental performance standards.
Front Desk Agent / Night Auditor
Chateau Moncton
02.2022 - 04.2022
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Education
Electrical Program, Graduated With Honors -
CCNB
Dieppe, Canada 05.2001 -
Skills
Experience handling confidential information
Excellent communication
Customer service
Adaptability and flexibility
Teamwork and collaboration
Fluent bilingualism (French and English)
Timeline
Training and Learning Team Member
Canada Revenue Agency
10.2023 - 05.2025
Taxpayer Services Agent
Canada Revenue Agency
04.2022 - 05.2025
Front Desk Agent / Night Auditor
Chateau Moncton
02.2022 - 04.2022
Electrical Program, Graduated With Honors -
CCNB
05.2001 -
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