Michael Grove

• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Obtained receipts or signatures for delivered goods and collected payment for services when required
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
• Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
• Increased on-time deliveries by implementing efficient route planning and time management strategies.

• Increased customer satisfaction by implementing innovative menu items and enhancing overall dining experience.
• Streamlined operations by implementing efficient inventory management systems and staff scheduling procedures.
• Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
• Optimized seating arrangements based on reservations data to maximize guest comfort during busy periods.
• Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
• Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
• Maintained positive relationships with local community and government officials.
• Planned and executed strategies to increase customer loyalty and retention.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
• Supported student success by providing a positive, nurturing environment during transport.
• Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
• Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
• Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

• assumed Many roles during my time, basic production,Spare, relief,repair.
• material handler, Tug driver,forklift,and tractor.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• On United Way Committee 3 years sponsored employee
• Duties to manage 7 manufactures to obtain fund raising goals

Driving truck delivering papers to carriers,the driving delivery car to customers shortages.