Summary
Overview
Work History
Education
Skills
Timeline
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Michael Greco

San Pedro, CA,CA

Summary

Experienced retail management professional with a strong track record in team collaboration, achieving results, and adapting to changing needs. Specializes in inventory management, customer service, and sales strategies. Recognized for reliability, flexibility, and focus on driving store performance and employee development.

Overview

17
17
years of professional experience

Work History

English Language Arts Teacher

Greco ELA Tutoring
01.2023 - Current
  • - ESL Instruction (54%) – Teaching English as a second language, including grammar, vocabulary, and pronunciation.
  • - Student Engagement (20%) – Working with students to improve comprehension, writing, and speaking skills.
  • - Mathematics & Logical Thinking (4%) – Incorporating structured learning techniques to enhance problem-solving.
  • - Study & Learning Environment (2.7%) – Creating effective study plans and fostering a productive learning atmosphere.
  • - Language Development (2.1%) – Helping students refine their communication skills and fluency

Inside Sales Debt Settlement

Americor
06.2022 - 12.2022
  • - Debt-to-Income Ratio Analysis (20-25%) – Assessing a client's ability to repay based on income and outstanding debts.
  • - Negotiation Metrics (15-20%) – Calculating potential settlement percentages and comparing them to industry benchmarks.
  • - Financial Modeling (15-20%) – Forecasting repayment scenarios and evaluating long-term financial impact.
  • - Risk Assessment (10-15%) – Identifying the likelihood of successful settlements based on creditor behavior.
  • - Budgeting & Cash Flow Management (10-15%) – Ensuring clients can meet settlement terms without financial strain.
  • - Regulatory Compliance & Reporting (5-10%) – Tracking legal requirements and financial documentation

Warehouse Worker

Amazon Fulfillment Center-DLA8
01.2022 - 12.2022
  • Consistently lifted materials weighing as much as 25 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Porsche Service Advisor

House Automotive – Encino
01.2018 - 12.2021
  • Maintained detailed records of services performed, ensuring billing and warranty claims processing accuracy.
  • Collaborated withthe parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Assistant Operations Manager

Cerritos College Bookstore
01.2017 - 01.2018
  • - Inventory & Supply Chain Management (25-30%) – Tracking stock levels, managing procurement, and ensuring timely deliveries.
  • - Financial Analysis & Budgeting (20-25%) – Managing expenses, forecasting revenue, and optimizing cost control.
  • - Data Analytics & Performance Metrics (15-20%) – Evaluating KPIs, productivity rates, and operational efficiency.
  • - Scheduling & Workforce Allocation (10-15%) – Optimizing staff shifts based on demand and labor costs.
  • - Risk Assessment & Compliance (5-10%) – Monitoring safety protocols, regulatory adherence, and operational risks.

Overnight Stocker / Grocery Clerk

Sprouts Farmers Market
01.2013 - 12.2016
  • Stocked shelves promptly.
  • Managing freight to be stocked promptly.
  • Ensure the store is neat and clean the next morning.
  • Ensure all labels and tags match to merchandise.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from the sales floor and processed through compactors.

Assistant Retail Sales Manager

Barnes & Noble Bookstore
05.2008 - 12.2012
  • Customer Engagement: Handle customer inquiries and complaints, aiming for a high satisfaction rate (e.g., maintaining a 90% + positive feedback score).
  • Inventory Management: Oversee stock levels, ensuring accurate tracking and minimizing shrinkage (e.g., keeping inventory discrepancies below 2%).
  • - Increased sales by 15% over six months through strategic promotions.
  • - Reduced inventory discrepancies to 1.5%, improving stock accuracy.

Education

Bachelor of Arts - English

California State University Long Beach
Long Beach, CA
01.1995

Skills

  • Store Operations (9-10%) – Managing daily tasks, ensuring efficiency, and overseeing logistics
  • Sales Floor Performance (7-8%) – Monitoring product placement, promotions, and customer engagement
  • Cash Handling & Budgeting (7-8%) – Managing transactions, financial reporting, and cost control
  • Inventory Control (7-8%) – Tracking stock levels, minimizing shrinkage, and optimizing supply chain

Timeline

English Language Arts Teacher

Greco ELA Tutoring
01.2023 - Current

Inside Sales Debt Settlement

Americor
06.2022 - 12.2022

Warehouse Worker

Amazon Fulfillment Center-DLA8
01.2022 - 12.2022

Porsche Service Advisor

House Automotive – Encino
01.2018 - 12.2021

Assistant Operations Manager

Cerritos College Bookstore
01.2017 - 01.2018

Overnight Stocker / Grocery Clerk

Sprouts Farmers Market
01.2013 - 12.2016

Assistant Retail Sales Manager

Barnes & Noble Bookstore
05.2008 - 12.2012

Bachelor of Arts - English

California State University Long Beach

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