Michael Grace
Delson,Canada
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Laborer(Team Lead)
Techo-Bloc
05.2025 - Current
- Operated heavy machinery for efficient material handling and site preparation.
- Maintained clean and safe work environment, adhering to safety protocols and regulations.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new employees on procedures, equipment operation and safety practices.
- Implemented process improvements that reduced waste and improved overall operational efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Used variety of hand and power tools to complete tasks.
- Mixed and poured concrete for variety of projects.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Prepare concrete molds.
- Demold concrete of various shapes.
- Finish concrete surface using various tools.
- Apply Sealer to concrete using a paint gun.
- Use of forklift as needed throughout the production process.
Machine Operator
Techo-Bloc
07.2024 - Current
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Kept workspace clean and organized at all times according to company policies.
- Communicated effectively with supervisors regarding daily operations and job progress.
- Adjusted settings on machines as needed for different materials being processed.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Planned ahead for machine changeovers and efficiently changed from one product item to another.
- Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
- Demonstrated strong problem-solving skills when dealing with unexpected machine issues.
- Troubleshot mechanical problems quickly and accurately to minimize downtime.
- Identified potential safety hazards related to machinery operation and reported them promptly.
- Adjusted machining operations using hand tools or numerical controls.
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
- Provided support for other departments when needed by performing various duties as requested.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
- Operated industrial carts and forklifts for lifting, moving, and transporting materials.
- Responded efficiently to emergency situations involving machinery breakdowns or accidents.
- Maintained equipment in operating condition by performing preventive maintenance.
- Maintained physical fitness to haul heavy materials and stay productive throughout long shifts.
General Laborer
Techo-Bloc
02.2020 - 07.2024
- Worked effectively with other members of the team in completing assigned projects quickly and efficiently.
- Performed general labor duties such as digging, lifting, carrying, and loading materials.
- Operated a variety of hand tools and power equipment in the performance of assigned tasks.
- Learned how to weld and construct steel structures for use in the production line.
- Learned how to use a industrial circular saw to make precision cuts.
- Operated chemical pumps, monitored volumes and mixing to ensure optimal output.
- Worked collaboratively in diverse environment with various employees.
- Observed and followed all safety rules and procedures, including wearing required personal safety equipment.
- Maintained safe working environment by adhering to all safety protocols and regulations.
- Assisted in moving large objects around the job site using a forklift.
- Ensured all tools were returned in good condition after each shift.
- Reported any unsafe conditions or hazards to supervisor immediately.
- Trained new employees on job requirements and safety procedures before they begin working independently.
- Tracked site inventory and notified supervisors of material shortages.
- Performed minor repairs and maintenance procedures on equipment.
- Understood basic principles of machines used onsite such as pumps, saws, grinding wheels, welding machine.
- Assembled parts as instructed by supervisor or blueprints.
- Identified potential problems related to construction activities and reported them promptly.
Customer Service Representative
Optimal Business Publications 99 Inc.
07.2017 - 02.2020
- Provided technical support for clients
- Performed data entry with Filemaker Pro to record call notes, suggestions and questions
- Educated customers about billing, payment processing and support policies and procedures
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services and company information
- Facilitated inter-departmental communication to effectively provide customer support
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers’ needs
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Representative
Communication D'Afairs Tout Usage Inc.
02.2008 - 06.2017
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Provided primary customer support to internal and external customers in fast-paced environment.
Manager
Vapeur Quebec
01.2015 - 12.2015
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue
- Provided sales consultations on functional and stylistic benefits of each custom product
- Presented latest merchandise to prospective buyers
- Responded to telephone and in-person requests for information
- Communicated with customers to understand needs and recommend appropriate solutions
- Collected and processed payments
- Managed inventory control, cash control and store opening and closing procedures.
Customer Service Representative
Canbic Inc.
03.2006 - 10.2007
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Compiled customer feedback and recommended service delivery improvements to management.
Sales Representative
New Corporate America Publishing Inc.
02.2005 - 12.2006
- Performed cold-calling and follow-ups with leads to secure new revenue.
Sales Representative
C.D.S. Commercial Debit Supplies
06.2003 - 09.2004
- Performed cold-calling and follow-ups with leads to secure new revenue.
Education
High School Diploma -
Rosemere High School
Skills
- Good listening skills
- Data entry
- Technical support
- Computer proficient
- Creative problem solving
- Quick learner
- Reliable
- Strong Work Ethic
- Attention to Detail
- Machinery Operation
- Forklift and Pallet Jack Operation
- Heavy Lifting
- Power and hand tools
- Equipment monitoring
- Complex Problem-Solving
- Equipment Inspection
- Precision measurement
- Welding Techniques
- Time Management
- Self Motivation
- Problem-solving
- Time management
- Equipment operation
- Quality control
- Basic carpentry
- Concrete mixing
- Cement finishing
- Manual dexterity
- Punctuality and reliability
- Safety awareness
Certification
Forklift license Class 1,4 and 5
Hobbies and Interests
I'm passionate about Fishing.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
General Laborer(Team Lead)
Techo-Bloc
05.2025 - Current
Machine Operator
Techo-Bloc
07.2024 - Current
General Laborer
Techo-Bloc
02.2020 - 07.2024
Customer Service Representative
Optimal Business Publications 99 Inc.
07.2017 - 02.2020
Manager
Vapeur Quebec
01.2015 - 12.2015
Customer Service Representative
Communication D'Afairs Tout Usage Inc.
02.2008 - 06.2017
Customer Service Representative
Canbic Inc.
03.2006 - 10.2007
Sales Representative
New Corporate America Publishing Inc.
02.2005 - 12.2006
Sales Representative
C.D.S. Commercial Debit Supplies
06.2003 - 09.2004
High School Diploma -
Rosemere High School