Michael Gonzalez
Westminster
Summary
Motivated and results-driven sales professional with a proven track record in full-cycle sales, client relationship management, and CRM system utilization. Skilled in prospecting, needs-based selling, negotiation, and account management across diverse industries. Adaptable, detail-oriented, and customer-obsessed, with a strong commitment to delivering high-value solutions. Eager to leverage extensive sales expertise and client-facing experience to drive success in the tech sales sector.
Overview
6
6
years of professional experience
Work History
Senior Charter Broker
LeBas International
01.2023 - Current
- Built and managed a pipeline of qualified sales prospects, leading full-cycle charter transactions from prospecting and quoting to contract negotiation and closing.
- Developed and maintained strong client relationships, troubleshooting pre-flight and in-flight issues while coordinating logistics such as FBOs, ground transportation, and catering services.
- Oversaw all trip documentation and vendor compliance, including charter contracts, operator documents, ARGUS/Wyvern reports, and post-flight invoice approvals.
- Maintained accurate client records and sales pipeline forecasting using CRM tools, ensuring real-time communication of updates to internal teams and customers.
- Adhered to company sales procedures while adapting quickly to time-sensitive issues, high-pressure environments, and changing customer needs.
Vehicle Acquisition Specialist
Russell Westbrook Hyundai of Anaheim
07.2022 - 01.2023
- Prospected and managed a high-volume pipeline of inbound leads through CRM tools, maintaining consistent weekly outreach via calls, emails, and texts to maximize conversion rates.
- Assessed vehicle valuations using live market data (Kelley Blue Book, Cox Automotive) to provide accurate, competitive appraisals that drove profitable acquisitions.
- Negotiated terms with customers to maximize dealership profit margins while ensuring a positive, customer-centric buying experience.
- Conducted pre-appointment research to personalize client interactions, resulting in higher close rates and enhanced customer satisfaction.
- Delivered a seamless, consultative sales process in a fast-paced environment, balancing multiple deals while meeting aggressive acquisition targets.
Insurance Agent
Boost Health Insurance
12.2021 - 06.2022
- Sold Medicare Health Insurance plans to diverse clientele across 15 U.S. states, tailoring solutions through a consultative interview process aligned with individual customer needs.
- Consistently ranked as a top 3 agent in office performance metrics, exceeding sales targets and building a strong book of business within months of onboarding.
- Navigated complex, highly regulated insurance environments with strict compliance to state-specific healthcare laws and government standards.
- Utilized CRM and policy management software to track customer interactions, ensure accuracy in documentation, and streamline follow-up processes.
- Developed strong interpersonal communication skills, building trust and rapport with senior clients through active listening and solution-based selling.
Delivery Driver
Domino’s
12.2020 - 11.2021
- Delivered a high volume of customer orders efficiently while maintaining a strong focus on customer satisfaction and repeat business.
- Built positive relationships with frequent customers, enhancing loyalty and driving customer retention metrics.
- Gained operational insight into POS systems, inventory management, and service workflows, supporting store management as needed.
Account Manager
Precision Innovation Group
07.2019 - 01.2020
- Sold customized telecommunications solutions door-to-door, applying needs-based selling techniques to match client demands with service offerings.
- Developed persuasive sales scripts and refined closing strategies, consistently achieving daily and weekly sales goals.
- Managed post-sale client relationships, ensuring satisfaction, retention, and account expansion through proactive follow-up.
- Collaborated with a sales team on training initiatives and process improvements to maximize overall office performance and revenue growth.
Education
High School Diploma -
El Dorado High School
Placentia, CASkills
- Prospecting & Lead Generation
- Full-Cycle Sales Management
- Consultative/Needs-Based Selling
- Negotiation & Closing Strategies
- Account Management & Client Retention
- CRM Systems (DealerSocket, Salesforce, HubSpot)
- Market Research & Competitive Analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective Communication
- Customer Relationship Building
- Team Collaboration
- Adaptability & Problem Solving
Timeline
Senior Charter Broker
LeBas International
01.2023 - Current
Vehicle Acquisition Specialist
Russell Westbrook Hyundai of Anaheim
07.2022 - 01.2023
Insurance Agent
Boost Health Insurance
12.2021 - 06.2022
Delivery Driver
Domino’s
12.2020 - 11.2021
Account Manager
Precision Innovation Group
07.2019 - 01.2020
High School Diploma -
El Dorado High School
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