Michael Gonzalez
Bakersfield
Summary
Detail-oriented food service professional with experience in Customer Service role. Accustomed to interacting with guests to determine specific needs and executing food preparation tasks to meet demand. Offers top-notch customer service.
Overview
4
4
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
02.2023 - Current
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Shift Manager
Burger King
08.2022 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Manager
Wendys Fast Food
07.2019 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Mechanical Engineering
Butte College
Oroville, CA06.2026
High School Diploma -
Tehachapi High School
Tehachapi, CA06.2008
Skills
- Raw Materials Handling
- Interpersonal Communications
- POS Systems
- Inventory Counts
- Cash Drawer Reconciliation
- Employee Training and Supervision
Timeline
Sandwich Artist
SUBWAY®Restaurants
02.2023 - Current
Shift Manager
Burger King
08.2022 - 01.2023
Manager
Wendys Fast Food
07.2019 - 06.2022
Associate of Science - Mechanical Engineering
Butte College
High School Diploma -
Tehachapi High School
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