Michael Godley
Omemee,ON
Summary
Proven leader and effective strategist, I elevated Lost Anchor's small business by mastering operations and marketing, leading to significant growth. Skilled in customer service management and team leadership, I am also a quick problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Small Business Owner
Lost Anchor Studio
01.2005 - 01.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Skills
- Small business operations
- Planning and execution
- Business marketing
- Staff hiring
- Customer Service Management
- Teamwork and Collaboration
- Team Leadership
- Purchasing and planning
- Staff Management
- Goal Setting
- Sound Judgment
- Effective leader
Languages
English
Native or Bilingual
Timeline
Small Business Owner
Lost Anchor Studio
01.2005 - 01.2024