Michael Giles
Sacramento,CA
Summary
Dynamic Operations Specialist with a proven track record at TalentBurst, enhancing customer satisfaction through effective problem-solving and analytical thinking. Skilled in project management and cross-functional communication, I successfully managed multiple projects, driving operational efficiency and fostering strong client relationships. Committed to continuous improvement and team collaboration.
Overview
2
2
years of professional experience
Work History
Operations Specialist
TalentBurst
679 Worcester St Natick, Ma 01760
04.2025 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Owner
the Rite Choice Llc
Sacramento, CA
06.2023 - 04.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
High School Diploma -
Hiram Johnson High
Sacramento, CA06-1997
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process planning
- Personnel assessment
- Teamwork and collaboration
- Experience in leadership
- Attention to detail
- Problem-solving
- Excellent communication
- Conflict resolution
- Time management
- Decision-making
- Written communication
- Relationship building
- Analytical thinking
- Task prioritization
- Multitasking Abilities
- Organizational skills
- Multitasking
- Interpersonal communication
- Idea development and brainstorming
- Teamwork
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
Timeline
Operations Specialist
TalentBurst
04.2025 - Current
Owner
the Rite Choice Llc
06.2023 - 04.2025
High School Diploma -
Hiram Johnson High