Summary
Overview
Work History
Education
Skills
Timeline
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Michael Giles

Sacramento,CA

Summary

Dynamic Operations Specialist with a proven track record at TalentBurst, enhancing customer satisfaction through effective problem-solving and analytical thinking. Skilled in project management and cross-functional communication, I successfully managed multiple projects, driving operational efficiency and fostering strong client relationships. Committed to continuous improvement and team collaboration.

Overview

2
2
years of professional experience

Work History

Operations Specialist

TalentBurst
04.2025 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.

Owner

the Rite Choice Llc
06.2023 - 04.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

High School Diploma -

Hiram Johnson High
Sacramento, CA
06-1997

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Process planning
  • Personnel assessment
  • Teamwork and collaboration
  • Experience in leadership
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Conflict resolution
  • Time management
  • Decision-making
  • Written communication
  • Relationship building
  • Analytical thinking
  • Task prioritization
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Interpersonal communication
  • Idea development and brainstorming
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility

Timeline

Operations Specialist

TalentBurst
04.2025 - Current

Owner

the Rite Choice Llc
06.2023 - 04.2025

High School Diploma -

Hiram Johnson High

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Michael Giles