Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Gatehi Mbugua

London,ON

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

OPERATIONS TEAM LEAD

CCI KENYA
01.2022 - 10.2023
  • Developed plans for responding quickly to unexpected changes in demand or supply.
  • Pitch to promising prospects
  • Managed budgeting processes related to the operations department.
  • Created reports on project progress, resource utilization, and cost savings initiatives.
  • Identified opportunities for process automation and technological improvements.
  • Measured and reviewed performance via KPIs and metrics.

Quality Analyst Lead

CCI KENYA
02.2019 - 12.2021
  • Trained junior members of the QA team on best practices for manual and automated testing techniques.
  • Reviewed test cases and scripts developed by the QA team to ensure they are accurate and complete.
  • Maintained up-to-date knowledge of projects/ campaign trends related to software quality assurance practices.
  • Conducted internal audits to measure adherence to established QA standards.
  • Established quality metrics and benchmarks to measure and report on campaign progress.

QUALITY ANALYST

CCI Kenya
05.2014 - 01.2019
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Maintained records of inspection results, test data, and other relevant information.
  • Produced test scripts for new automated software testing rounds. Tool Kits.

Education

Kinyogori Primary School

Ngenia High School

Technical University of Mombasa

Skills

  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Staff Management
  • Training and Mentoring
  • Conflict Resolution Techniques
  • Soft ware such such Salesforce, Zendesk
  • Proficient in Microsoft office
  • Proficient in English and Kiswahili

Certification

  • SERVSAFE FOOD HANDLERS CERTIFICATE 2023.

Timeline

OPERATIONS TEAM LEAD

CCI KENYA
01.2022 - 10.2023

Quality Analyst Lead

CCI KENYA
02.2019 - 12.2021

QUALITY ANALYST

CCI Kenya
05.2014 - 01.2019

Kinyogori Primary School

Ngenia High School

Technical University of Mombasa
  • SERVSAFE FOOD HANDLERS CERTIFICATE 2023.
Michael Gatehi Mbugua