Michael Gatehi Mbugua
London,ON
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OPERATIONS TEAM LEAD
CCI KENYA
01.2022 - 10.2023
- Developed plans for responding quickly to unexpected changes in demand or supply.
- Pitch to promising prospects
- Managed budgeting processes related to the operations department.
- Created reports on project progress, resource utilization, and cost savings initiatives.
- Identified opportunities for process automation and technological improvements.
- Measured and reviewed performance via KPIs and metrics.
Quality Analyst Lead
CCI KENYA
02.2019 - 12.2021
- Trained junior members of the QA team on best practices for manual and automated testing techniques.
- Reviewed test cases and scripts developed by the QA team to ensure they are accurate and complete.
- Maintained up-to-date knowledge of projects/ campaign trends related to software quality assurance practices.
- Conducted internal audits to measure adherence to established QA standards.
- Established quality metrics and benchmarks to measure and report on campaign progress.
QUALITY ANALYST
CCI Kenya
05.2014 - 01.2019
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Maintained records of inspection results, test data, and other relevant information.
- Produced test scripts for new automated software testing rounds. Tool Kits.
Education
Kinyogori Primary School
Ngenia High School
Technical University of Mombasa
Skills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Staff Management
- Training and Mentoring
- Conflict Resolution Techniques
- Soft ware such such Salesforce, Zendesk
- Proficient in Microsoft office
- Proficient in English and Kiswahili
Certification
- SERVSAFE FOOD HANDLERS CERTIFICATE 2023.
Timeline
OPERATIONS TEAM LEAD
CCI KENYA
01.2022 - 10.2023
Quality Analyst Lead
CCI KENYA
02.2019 - 12.2021
QUALITY ANALYST
CCI Kenya
05.2014 - 01.2019
Kinyogori Primary School
Ngenia High School
Technical University of Mombasa
- SERVSAFE FOOD HANDLERS CERTIFICATE 2023.
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