Summary
Overview
Work History
Education
Skills
Ambition
Personal Information
References
Hobbies and Interests
Languages
Cell Phone
UCI NUMBER
Current Address
Timeline
Generic

Michael Gatehi Mbugua

London,ON

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

14
14
years of professional experience

Work History

Shift Supervisor

HARDEES(AMERICANA)
DOHA
09.2019 - 05.2023
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Assisted upper management with daily operations to meet standards of service and quality.

Cashier

HARDEES(AMERICANA)
DOHA
01.2017 - 08.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Cook

HARDEES(AMERICANA)
DOHA
05.2014 - 12.2016
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Events Organizer

Decoration Haven and Event Organizers
01.2009 - 01.2011
  • Talking with clients about events and offering suggestions to ensure that their requests are met
  • Organizing venues and ensure that they are appropriately set up
  • Coordinate staff to ensure that the program of events occurs on time
  • Organizing facilities for car parking, security and first aid
  • Over-seeing the dismantling and removal of the tents and cleaning the venue efficiently.

Education

Kinyogori Primary School

Ngenia High School

Technical University of Mombasa

Skills

  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Staff Management
  • Training and Mentoring
  • Conflict Resolution Techniques

Ambition

To give my best in every task undertaken in order to achieve the best results possible and also abide by the rules of my superiors hence contributing to the overall vision of the institution.

Personal Information

  • Religion: Christian
  • Date of Birth: 04/16/88
  • Gender: Male
  • Nationality: Kenyan
  • Marital Status: Married

References

  • Michael Olea Milarpes, Manager, Hardees Muaither, +974 30329382
  • Nancy Nyambura Mbugua, Head teacher, Asher Day School, +254722417942, P.O Box 29011-00625, Nairobi
  • George Gicharu Thuku, Manager, Tai Investments, +254724-391989, Mombasa

Hobbies and Interests

  • Socializing
  • Travelling
  • Swimming
  • Reading novels

Languages

English
Professional
KISWAHILI
Professional

Cell Phone

548881561

UCI NUMBER

1126252093

Current Address

459 YORKSTREET,

Timeline

Shift Supervisor

HARDEES(AMERICANA)
09.2019 - 05.2023

Cashier

HARDEES(AMERICANA)
01.2017 - 08.2019

Cook

HARDEES(AMERICANA)
05.2014 - 12.2016

Events Organizer

Decoration Haven and Event Organizers
01.2009 - 01.2011

Kinyogori Primary School

Ngenia High School

Technical University of Mombasa

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Michael Gatehi Mbugua