Michael Garza
Anaheim
Summary
Experienced team leader/manager with a passion for contributing to company growth. Committed to delivering exceptional quality and customer satisfaction. Dedicated to building lasting relationships with customers.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Gold's Gym
06.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
Crunch Fitness
09.2021 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Gold’s Gym
02.2016 - 02.2018
- Handled scheduling for employees
- Maintained customer service standards and problem solve members complaints
- Held monthly staff meetings to discuss club expectations and goals
- Created monthly goal expectations
- In charge of hiring process
- Maintained employee evaluations and discipline actions
- Lead sales team and educated individuals on sales etiquette
- Kept statistical records for sales team
- Kept inventory of merchandise, gym equipment, and supplies
- Handled cash and deposits
- Created supply orders and maintained merchandise/supplement orders
- Maintained gym equipment and lockers rooms
- Educated members about various products of the company
- Conducted telephone inquiries
- Established corporate accounts created and managed operation budgets
Head Cashier
Home Depot
03.2016 - 05.2016
- Maintained employee training and work evaluations
- Established cashier monthly goals and worked with staff to meet operational goals
- Managed front warehouse operations
- Handled all cashier drawers- open and close cashier drawers
- Created break schedules
- Maintained customer service desk and resolved customer disputes
- Processed lumber delivery orders
Membership Sales Representative
Evans Fitness Club
10.2015 - 01.2016
- Established and maintained referral program as defined by Company standards
- Enforced club standards to club operations
- Provided excellent customer service to new and existing members
- Educated members about various products of the company
- Conducted telephone inquiries
- Established and maintained lead boxes in the community on a monthly basis
- Established and maintained referral program
- Managed Client relationship and educated clients on products, services and programs, and ensured all client benefits are honored
- Upgraded client programs to meet client and Company goals
- Show guest where things are located within the club
- Maintain appearance of locker rooms
Public Works
City of Placentia
10.2014 - 07.2015
- Operation of a variety of construction and maintenance equipment
- Performing manual labor activities as needed in city buildings, parks, and roads
- Park maintenance/ tree crew, sign crew, and sewage crew
- Skills working with power tools
Level 6
In-N-Out Burger
03.2003 - 07.2015
- Handling of money/ cash drawer
- Providing customer service and building rapport with guest
- Keeping restaurant clean and appropriate for guest
- Help guest with selection of items through drive thru or inside counter
- Train new employees on the standards of the company
- Prep food and cook/handle food
Valet Attendant/ Shift Lead
Advanced Parking Services
09.2013 - 06.2014
- Opened doors and assisted guests, residents and visitors entering and leaving resort
- Greeted and acknowledged every guest with a smile and friendly words
- Monitored and directed private and commercial vehicle traffic on resort
- Supplied guests and residents with directions and information about amenities and services
- Thanked guests with real admiration and provided a fond departure
- Anticipated guests’ service requirements
- Provided help to individuals with disabilities
- Actively listened and responded to guest questions
Service Representative/ Membership Sales Representative
True Fitness
04.2013 - 09.2013
- Established and maintained referral program as defined by Company standards
- Enforced club standards to club operations
- Provided excellent customer service to new and existing members
- Educated members about various products of the company
- Conducted telephone inquiries
- Established and maintained lead boxes in the community on a monthly basis
- Established and maintained referral program
- Managed Client relationship and educated clients on products, services and programs, and ensured all client benefits are honored
- Upgraded client programs to meet client and Company goals
- Show guest where things are located within the club
- Keep locker rooms clean and neat
Membership Sales Representative
Gold’s Gym
01.2013 - 03.2013
- Established and maintained referral program as defined by Company standards
- Enforced club standards to club operations
- Provided excellent customer service to new and existing members
- Educated members about various products of the company
- Conducted telephone inquiries
- Established and maintained lead boxes in the community on a monthly basis
- Established and maintained referral program
- Managed Client relationship and educated clients on products, services and programs, and ensured all client benefits are honored
- Upgraded client programs to meet client and Company goals
- Show guest where things are located within the club
- Maintain appearance of locker rooms
Membership Manager/ Acting Club Manager
24 Hour Fitness
03.2005 - 07.2010
- Provide guest with information on different gym memberships and other services (e.g
- Kid’s club, personal training, and supplements)
- Succeeded In meeting monthly sales goal set by the company
- Managed a sales team of 8 individuals that met top sales goals
- Managed a facilities of employees/ all departments
- Ensuring that it is a safe place to train and is successful as a business
- Assisting guest with concerns or questions
- Show guest where things are located within the club
Valet/ Bell Desk Lead
Disneyland Resort Hotel
03.2003 - 02.2006
- Providing customer service and building rapport with guest
- Loading and unloading guest vehicles
- Storing guest’s luggage until room was available
- Transporting luggage from vehicles to guest rooms
- Safely driving and parking cars of all sizes
- Trained new employees in valet procedures and bell desk procedures
Education
School of Criminal Justice -
ITT Tech
Anaheim, CA01-2010
High School Diploma -
Glenoaks High School
Anaheim, CA01.2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
Timeline
General Manager
Gold's Gym
06.2023 - 06.2024
General Manager
Crunch Fitness
09.2021 - 05.2023
Head Cashier
Home Depot
03.2016 - 05.2016
General Manager
Gold’s Gym
02.2016 - 02.2018
Membership Sales Representative
Evans Fitness Club
10.2015 - 01.2016
Public Works
City of Placentia
10.2014 - 07.2015
Valet Attendant/ Shift Lead
Advanced Parking Services
09.2013 - 06.2014
Service Representative/ Membership Sales Representative
True Fitness
04.2013 - 09.2013
Membership Sales Representative
Gold’s Gym
01.2013 - 03.2013
Membership Manager/ Acting Club Manager
24 Hour Fitness
03.2005 - 07.2010
Level 6
In-N-Out Burger
03.2003 - 07.2015
Valet/ Bell Desk Lead
Disneyland Resort Hotel
03.2003 - 02.2006
High School Diploma -
Glenoaks High School
School of Criminal Justice -
ITT Tech
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