Michael Garrett
Ancaster,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
IT Operations Manager
Whitebird
08.2022 - Current
- Responsibilities include: All IT related devices including Firewall, switches, servers and PC’s. Upkeep and upgrading of Windows server environment in VMWare ESXI
- Standard IT related tasks like patch management, troubleshooting, desktop and laptop repairs
- Investigating issues, and recommending fixes to upper management, including providing budgets on expected costs involved, and then performing the recommended tasks
- Additional:
- Migrated company from Google Mail to O365 successfully, losing no emails or files
- Created a ticketing system for employees to track their issues
- Created revenue for the company by selling IT services to small local businesses
- Redesigned and rebuilt entire IT infrastructure according to best practices.
IT Support Specialist
Toolbox Cloud
09.2020 - 08.2022
- Responsibilities Include: Handling incoming support calls from 40 Dental Offices throughout Ontario
- Level 1 and 2 troubleshooting, as well as monthly patching and updating
- Additional: Pre-planning On-site visits for techs, and handling logistics around these visits.
IT Manager
Tube-Mac Piping Technologies
02.2013 - 09.2020
- Responsibilities Include: All IT related projects
- Troubleshooting issues with servers and workstations in a Windows environment
- Rogers, and being point person for MSP we employed to handle high level issues
- Additional: Handled all quote acquisition and final purchase decision on IT equipment, cell plans etc.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Conducted research to identify new technologies that could improve operations.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
Education
Information Technology and Security Analysis, Advanced Diploma -
Mohawk College
04.2016
Skills
- Flexible and Adaptable
- Friendly, Positive Attitude
- Networking
- Analytical
- Decision-Making
- Problem Resolution
- Planning
Additional Information
I live in Ancaster, where I coach girls hockey, as well as being a past member of the Board of Directors for the Ancaster Girls Hockey Association. Before going back to school, I had a long career in the automotive sales sector, where I climbed to the Sales Manager position, before transitioning to retail, becoming a Manager at Best Buy.
Affiliations
- Past Development Director for the Ancaster Avalanche Girls Hockey Association
- Avid hockey player, on the ice several times per week.
References
References available upon request.
Timeline
IT Operations Manager
Whitebird
08.2022 - Current
IT Support Specialist
Toolbox Cloud
09.2020 - 08.2022
IT Manager
Tube-Mac Piping Technologies
02.2013 - 09.2020
Information Technology and Security Analysis, Advanced Diploma -
Mohawk College
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