Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Gamper

Kingston,ON

Summary

Dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests and clients. Passionate about promoting lasting customer satisfaction by developing relationships. Stays calm and composed in difficult situations while going extra mile to satisfy customers.

Overview

11
11
years of professional experience

Work History

Nutrition Assistant

Kingston Health Sciences Centre
08.2023 - Current
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Assessed nutrition needs to determine best intervention and care.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.

Account Manager

Jocova Financial
08.2022 - 07.2023
  • Established new business by making in person visits to new vendors.
  • Built and strengthened long-lasting vendor relationships based on quality customer service and expedited deals.
  • Answered questions for vendors and customers pertaining to commercial financing.
  • Liaised between customer, admin team and vendors.
  • Worked with multiple CRM programs to organize and manage customer and vendor relationships.

Technician & Sales

Invisible Fence
01.2022 - 08.2022
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Met with prospective clients to discuss and educate about our products and services
  • Prioritized tasks and planned workflows to meet operational targets
  • Suggested specialized fixtures, test equipment and procedures for failure analysis

Bartender/Supervisor

The Diplomat
10.2019 - 07.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Server

Terra
09.2017 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, liqour and beer to increase daily beverage sales.

Bar Manager

Lil' Brew Hops
02.2016 - 08.2017
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Consulted with managers to organize special events and promotions.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Offered "dealer's choice" inventing custom drinks on the spot to cater to customer preference.
  • created on-going relationships with food and beverage vendors

Server/Bartender

Yellow Door Bistro
01.2013 - 08.2015
  • Cultivated warm relationships generating regular customers.
  • Upsold high-profit items such as appetizers and alcohol to enhance sales numbers.
  • Took charge of cocktail program creating new daily, weekly and seasonal cocktails and menu changes.
  • Used slow periods to create and restock supplies such as simple syrups and fresh juices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Certificate - Business Fundamentals

Mohawk College
Hamilton, ON
04.2020

High School Diploma -

Frontenac Secondary School
Kingston, ON
06.2003

Skills

  • Social Perceptiveness
  • Product and Service Sales
  • Client Rapport-Building
  • Multi-tasking
  • Professional Telephone Demeanor
  • Verbal and Written Communication
  • Positive Demeanor
  • Customer Relations

Accomplishments


  • WSET Certified - Level 1
  • Created "Now that's a Drink" YouTube videos for follow-along recipes
  • Made 2nd place in Alberta at the Charton Hobbs Buffalo Trace cocktail competition
  • CIFS Food Handlers Certificate
  • Smart Serve Certified

Timeline

Nutrition Assistant

Kingston Health Sciences Centre
08.2023 - Current

Account Manager

Jocova Financial
08.2022 - 07.2023

Technician & Sales

Invisible Fence
01.2022 - 08.2022

Bartender/Supervisor

The Diplomat
10.2019 - 07.2021

Server

Terra
09.2017 - 10.2018

Bar Manager

Lil' Brew Hops
02.2016 - 08.2017

Server/Bartender

Yellow Door Bistro
01.2013 - 08.2015

Certificate - Business Fundamentals

Mohawk College

High School Diploma -

Frontenac Secondary School

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Michael Gamper