Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michael Gale

Technology & Management Executive Leader
Oshawa,ON

Summary

Results-driven retail leader with a proven ability to optimize sales performance and drive operational excellence. I excel at building strong customer relationships, meticulously managing all aspects of retail operations (including minimizing shrink through advanced security measures like InVue Technologies), and ensuring flawless financial and safety compliance. Dedicated to maintaining rigorous store standards and empowering teams by providing essential tools and resources, fostering a high-performance culture.

Overview

6
6
years of professional experience
2011
2011
years of post-secondary education
1
1
Language

Work History

Technology Consultant / Key Holder/Shift Supervisor

Staples Canada
08.2021 - 10.2024
  • Led secure data migration projects, ensuring customer data safety and compliant disposal protocols.
  • Directed all technology sales floor operations, optimizing sales performance and customer experience.
  • Managed cashier teams and oversaw comprehensive financial and safety compliance documentation for store operations.
  • Implemented and maintained visual merchandising and security displays (e.g., InVue Technologies), significantly reducing shrink.
  • Demonstrated proficiency in KPI-driven management, ensuring rigorous adherence to performance standards and contributing to sustained operational success.
  • Maintained rigorous operational standards across all store functions while empowering employees with essential tools and resources to excel in their roles.

Sales Representative / Assistant Manager / Key Holder

U-Haul Moving and Storage
02.2020 - 08.2021
  • Supported front-line sales representatives as expert resource at all stages of sales process.
  • Performed federal safety inspections on fleet of semi-trucks.
  • Monitored inventory levels closely to ensure adequate stock was available for client orders.
  • Inspected trailers for defects and performed necessary repairs.
  • Processes rentals, explains policies, and handles payments.
  • Resolves customer complaints and escalates issues as needed.

Warehouse Leader / Sales Associate

Giant Tiger
10.2018 - 02.2019
  • Optimized resource allocation, working closely with leadership to incorporate forward-thinking changes.
  • Transported inventory according to safe operating procedures, using forklifts, cranes, and other equipment with ease.
  • Replenished stock levels on shelves as needed during business hours.
  • Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
  • Updated inventory records regularly using store management software.
  • Avoided safety hazards by correctly operating company tools and equipment.

Education

High School -

Durham Collage
Oshawa, ON

Skills

  • Digital marketing strategies
  • 3D Printing Technologies
  • Technical Support Experience
  • Order Processing
  • Invue Security management
  • Loss Prevention
  • Visual Merchandising
  • Customer Service Excellence
  • Cash Handling & Financial Transactions
  • Team Collaboration
  • Product Knowledge
  • Inventory Management
  • Data Protection & Privacy

Interests

Virtual Reality

3D model making and design

Electronic Repair

Automotive Repair

Timeline

Technology Consultant / Key Holder/Shift Supervisor

Staples Canada
08.2021 - 10.2024

Sales Representative / Assistant Manager / Key Holder

U-Haul Moving and Storage
02.2020 - 08.2021

Warehouse Leader / Sales Associate

Giant Tiger
10.2018 - 02.2019

High School -

Durham Collage

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Michael GaleTechnology & Management Executive Leader