Michael Frenette
Memramcook,ON
Summary
Dynamic leader with extensive experience at IRCC, adept at building strategic partnerships and enhancing service delivery. Proven ability to lead teams under pressure, leveraging strong analytical skills to drive continuous improvement. Recognized for delivering high-quality results and fostering collaboration among stakeholders to advance economic immigration priorities.
Overview
14
14
years of professional experience
Work History
A/Assistant Director - PM06
Dedicated Service Channel - IRCC
08.2022 - Current
- Lead and manage a virtual team of Outreach Officers responsible for delivering operational support to stakeholders.
- Build and maintain strong collaborative relationships with internal and external partners, including community organizations, employers, and senior management.
- Provide strategic advice, guidance, and subject-matter expertise to support decision-making and advance economic immigration priorities.
- Coordinate and oversee outreach activities across multiple communities to ensure consistent messaging, alignment with program objectives, and timely execution.
- Develop and implement strategic initiatives aimed at improving external service delivery and stakeholder experience.
- Analyze business intelligence and program data to identify trends, inform planning, and drive continuous improvement.
Outreach Officer - PM05
Dedicated Service Channel - IRCC
09.2018 - 08.2022
- Assisted employers in understanding how federal economic immigration programs can support their recruitment needs and contribute to regional economic growth.
- Coordinated outreach activities across Atlantic Canada, ensuring alignment with program objectives and regional priorities.
- Built and maintained strong relationships with external stakeholders, including Chambers of Commerce, community development organizations, and industry associations.
- Negotiated trilateral Memoranda of Understanding (MOUs) with ESDC and strategic partners to strengthen collaboration and streamline service delivery.
- Delivered presentations and information sessions to employers and partner organizations on economic immigration pathways and program requirements.
- Worked directly with employers to identify hiring challenges and support strategies to reduce barriers to attracting and retaining skilled talent.
Chief of Operations - AS05
Translation Bureau - PSPC
12.2017 - 09.2018
- Supervised a team of Officers responsible for coordinating translation requests from the House of Commons, the Senate, and the Library of Parliament in a 24-hour operational environment.
- Provided day-to-day leadership, coaching, and performance management to ensure high-quality service delivery and adherence to strict parliamentary timelines.
- Built and maintained effective working relationships with external partners and interdepartmental stakeholders to support smooth coordination of translation demands.
- Participated in weekly meetings with parliamentary and departmental counterparts to review requirements, address operational challenges, and plan upcoming workloads.
- Issued call-ups under Standing Offers to secure translation services and ensured timely assignment of work to qualified translators.
- Oversaw and evaluated contractor performance, addressing issues proactively to maintain quality and consistency.
- Negotiated and established timelines for the translation of House of Commons and Senate committee reports, ensuring expectations were met and priorities were effectively managed.
A/Operations Manager - PM05
Ottawa Inland Office - IRCC
07.2016 - 12.2017
- Supervised a multi-level team delivering front-line services across the Immigration, Refugees, and Citizenship lines of business.
- Exercised delegated authority to grant Canadian citizenship in accordance with statutory requirements.
- Presided over citizenship ceremonies, representing the Department and ensuring a meaningful and professional experience for new Canadians.
- Provided guidance and operational support to staff conducting refugee intake and eligibility interviews, issuing Confirmations of Permanent Residence, completing permanent residency determinations, and processing all steps of the citizenship program.
- Conducted interviews to determine eligibility for refugee protection, permanent residence, and citizenship, ensuring decisions were fair, well-documented, and aligned with legislation and policy.
- Acted as the Minister’s delegate for decisions related to refugee claims, permanent residency assessments, and citizenship files.
- Participated in weekly meetings with internal stakeholders to address operational issues, review caseloads, and ensure consistency across program areas.
Inland Supervisor - PM4
Ottawa Inland Office - IRCC
07.2015 - 10.2017
- Supervised a team delivering client-facing services across the Immigration, Refugees, and Citizenship lines of business.
- Provided operational support and guidance to staff conducting refugee intake and eligibility interviews, issuing Confirmations of Permanent Residence, completing permanent residency determinations, and processing the full citizenship workflow.
- Conducted eligibility interviews for refugee protection, permanent residence, and citizenship, ensuring decisions were well-reasoned and aligned with legislation, regulations, and program policy.
- Participated in weekly meetings with internal partners to review caseloads, identify operational challenges, and support consistent service delivery across units.
Service Delivery Specialist - PM03
Operations Support Centre - IRCC
12.2014 - 07.2015
- Rendered decisions on temporary resident applications as a Level 2 decision maker, ensuring compliance with legislation, regulations, and program policy.
- Assessed complex cases involving possible non-compliance, misrepresentation, or criminal inadmissibility.
- Supported Level 1 decision makers by offering guidance, policy interpretation, and case reviews.
Team Lead - PM03
Operations Support Centre - IRCC
10.2013 - 12.2014
- Led day-to-day operations across multiple lines of business within the Operations Support Centre, ensuring consistent service delivery and adherence to production targets.
- Supervised employees at various levels, providing guidance, coaching, and support to maintain high-quality output and operational efficiency.
- Served as the senior person in charge during overnight shifts, overseeing workflow, addressing issues, and ensuring continuity of operations.
- Managed workloads and resource distribution to meet established performance standards and respond to shifting priorities.
Team Lead - PM03
Bureau of Medical Cannabis - HC
02.2012 - 10.2013
Education
Certificate of Technical Studies - Home Inspections
Dalhousie University
Halifax, Nova Scotia08-2025
Bachelor of Business Administration - Completed 2 Years of A 4-year Program
Université De Moncton
Moncton, NBHigh School Diploma -
Ecole Secondaire Népisiguit
Bathurst, NB06-1999
Skills
- Substantive group and level: PM-05
- Second Language Evaluation: E/E/E
- Secret (Level II) Security Clearance
- Extensive experience leading teams, providing guidance, coaching, and performance management
- Proven ability to operate under pressure and deliver high-quality results in fast-paced, time-sensitive environments
- Excellent organizational, analytical, and problem-solving skills
- Experience building relationships with internal and external stakeholders
Timeline
A/Assistant Director - PM06
Dedicated Service Channel - IRCC
08.2022 - Current
Outreach Officer - PM05
Dedicated Service Channel - IRCC
09.2018 - 08.2022
Chief of Operations - AS05
Translation Bureau - PSPC
12.2017 - 09.2018
A/Operations Manager - PM05
Ottawa Inland Office - IRCC
07.2016 - 12.2017
Inland Supervisor - PM4
Ottawa Inland Office - IRCC
07.2015 - 10.2017
Service Delivery Specialist - PM03
Operations Support Centre - IRCC
12.2014 - 07.2015
Team Lead - PM03
Operations Support Centre - IRCC
10.2013 - 12.2014
Team Lead - PM03
Bureau of Medical Cannabis - HC
02.2012 - 10.2013
Certificate of Technical Studies - Home Inspections
Dalhousie University
Bachelor of Business Administration - Completed 2 Years of A 4-year Program
Université De Moncton
High School Diploma -
Ecole Secondaire Népisiguit