Michael Francis
Markham,Canada
Summary
Dynamic and results-driven professional with extensive experience at Sunset Grill, specializing in customer service and team leadership. Proven track record of enhancing operational efficiency while maintaining high standards in cash handling and POS systems. Expertise in fostering a collaborative environment that ensures exceptional service delivery, particularly during peak hours. Committed to driving team performance and creating memorable customer experiences through effective training and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server / Manager
Sunset Grill
06.2021 - Current
- Supervised daily operations, trained staff, and coordinated scheduling to ensure smooth workflow.
- Delivered high-quality customer service and managed customer inquiries effectively.
- Oversaw cash handling, POS systems, and accurate end-of-day balancing.
- Maintained a clean, organized, and safe environment under pressure.
Team Member
Pizza Studio
02.2021 - 06.2022
- Processed customer orders and managed payments with attention to detail.
- Supported kitchen operations and upheld food safety and hygiene standards.
- Collaborated with team members to improve service efficiency during peak hours.
Line Cook
Wild Wings
08.2019 - 11.2019
- Prepared menu items quickly and accurately while maintaining quality standards.
- Worked closely with team members to manage high-volume service periods.
Cashier
Bamiyan Kabob
06.2019 - 08.2019
- Handled cash and card transactions accurately and efficiently.
- Delivered friendly customer service and maintained front-counter organization.
Education
Bachelor of Arts - Psychology
York University
Toronto01.2025
High School Diploma - undefined
St. Augustine Catholic High School
Markham06.2021
Skills
- Customer service
- Interpersonal communication
- Leadership
- Team coordination
- Cash handling
- POS systems
- Strategic issue analysis
- Adaptability
- Time management
- Organization
- Operating system management
- Team Training
Languages
Arabic
Limited Working
English
Native or Bilingual
Certification
- Smart Serve
- CPR First Aid
Timeline
Server / Manager
Sunset Grill
06.2021 - Current
Team Member
Pizza Studio
02.2021 - 06.2022
Line Cook
Wild Wings
08.2019 - 11.2019
Cashier
Bamiyan Kabob
06.2019 - 08.2019
High School Diploma - undefined
St. Augustine Catholic High School
Bachelor of Arts - Psychology
York University