Michael Forson
Moncton,NB
Summary
A promising hard-working media and communications professional with excellent communication skills and a positive attitude. A fast learner, leader and problem-solver who is always eager to challenge himself and contribute to your organization. Motivated to maintain customer satisfaction by developing relationships, cultivating partnerships, and growing businesses. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Media Coordinator
PCOC
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
Customer Care Representative
Cloud5 Communications
05.2022 - 07.2023
- Helped Guests with booking their reservations
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Quickly promoted from General Reservation agent, to Special Services Agent, to supervisor.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Graphic Designer
University Of New Brunswick, Society
09.2021 - 04.2022
- Developed creative design for print materials, posters, banners and advertising for events.
- Created digital image files for use in digital and traditional printing methods.
Sales Associate
Associated Supermarket
06.2016 - 08.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained inventory and ordered goods to meet expected needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Art - Communications
University Of New Brunswick
Saint John, NB01.2020
Highschool diploma -
Mount Saint Michael Academy
Bronx, NY06.2018
Skills
- Customer service
- Call center experience
- Conflict Mediation
- Information Extraction
- Training and coaching for capacity Development
- Advertising Understanding
- Customer relations
- Microsoft Applications
- Social media and marketing
- Creative mindset
Certification
- Adult-Child-Infant First Aid and CPR Certification
- Harvard team management certification
- Harvard Business Plan Development certification
- Harvard Strategic Thinking certification
Timeline
Customer Care Representative
Cloud5 Communications
05.2022 - 07.2023
Graphic Designer
University Of New Brunswick, Society
09.2021 - 04.2022
Sales Associate
Associated Supermarket
06.2016 - 08.2017
- Adult-Child-Infant First Aid and CPR Certification
- Harvard team management certification
- Harvard Business Plan Development certification
- Harvard Strategic Thinking certification
Media Coordinator
PCOC
Bachelor of Art - Communications
University Of New Brunswick
Highschool diploma -
Mount Saint Michael Academy
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