Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MICHAEL FLEMING

San Diego

Summary

*Currently Automotive Service Manager 10+ Years of Automotive/Retail experience.

*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Service Manager

Firestone Complete Auto Care
10.2018 - Current
  • Manage the daily mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction & within MAP (Motorist Assurance Program) guidelines.
  • Interacting with customers to come up with a service solution for proper automotive repairs for vehicle
  • Responsible for the shop's financial, marketing, and business goals
  • Customer service interactions & managing of time frames, as well as demonstrated knowledge of the auto industry and vehicles
  • Working with automotive fleet companies to insure vehicles are repaired under lease company agreements.

Tire Manager / Sales

Express Tire & Service
11.2012 - 10.2018
  • Increased customer satisfaction by providing knowledgeable tire recommendations and efficient service.
  • Developed strong relationships with vendors to negotiate favorable pricing on tires and supplies.
  • Implemented safety protocols, reducing workplace accidents and injuries among team members.
  • Addressed customer concerns promptly, fostering trust in our business''s expertise and commitment to quality service.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.

Sales / Service Associate

Anderson General Tire
10.2008 - 11.2012
  • Retail Sales associate with tire & service knowledge to assist & repair customer vehicles.
  • Managing inventory by keeping records of available products.
  • Processing sales transactions and sales contracts and receiving payments.
  • Ensuring that customers are fully satisfied with the services offered.
  • Working with automotive fleet companies to insure vehicles are repaired under lease company agreements.

Education

High School Diploma -

Arlington High School
Riverside, CA

Skills

  • Communication
  • Computer Skills
  • Customer Service
  • Effective Time Management
  • Ability to Work in a Team
  • Leadership and Management
  • Customer Relationship Management
  • Vehicle Service Management
  • Service Quality Management
  • Conflict Resolution
  • Policy and Procedure Enforcement
  • Estimating and Quoting
  • Quality Assurance
  • Service Order Flow
  • ASE Certification

Personal Information

Title: Automotive Service Manager

Timeline

Service Manager

Firestone Complete Auto Care
10.2018 - Current

Tire Manager / Sales

Express Tire & Service
11.2012 - 10.2018

Sales / Service Associate

Anderson General Tire
10.2008 - 11.2012

High School Diploma -

Arlington High School

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MICHAEL FLEMING