Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael F. J. Santelli

Toronto

Summary

Analytical and detail-oriented professional with extensive experience in financial services, specializing in performance integrity investigations, fraud analysis, and client experience management. Proven success in leading data-driven assessments and delivering insights that influence strategic decisions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Performance and Integrity Analyst III

TD Canada Trust
03.2025 - Current
  • Conducted complex investigations into performance outliers using advanced analytics and business intelligence tools.
  • Provided strategic recommendations to senior executives, enhancing decision-making across key departments.
  • Mentored junior analysts, contributing to development of scalable frameworks for performance monitoring.
  • Collaborated with compliance and HR units to align investigative practices with policies and ethical standards.

Performance and Integrity Analyst II

TD Canada Trust
07.2024 - 03.2025
  • Expanded investigations to encompass escalated and sensitive employee performance cases.
  • Introduced automation strategies, enhancing data validation efficiency and reducing turnaround time.
  • Contributed to quarterly reporting and trend analysis for senior leadership's policy development.
  • Strengthened interdepartmental collaboration, streamlining investigation processes and outcomes.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Performance and Integrity Analyst I

TD Canada Trust
12.2022 - 07.2024
  • Conducted detailed investigations into employee performance outliers using advanced data analytics and business intelligence tools.
  • Analyzed complex data sets to identify patterns, trends, and anomalies in employee behaviour and performance metrics.
  • Collaborated with cross-functional teams to gather relevant information and insights for comprehensive analysis.
  • Prepared detailed reports and presentations summarizing findings, insights, and recommendations for senior management.
  • Developed and implemented processes and protocols for ongoing monitoring and analysis of employee performance data.
  • Continuously improved analytical methodologies and tools to enhance the accuracy and efficiency of investigations.

Fraud Agent II

TD Canada Trust
02.2022 - 12.2022
  • Gathered and authenticated recorded audio and written statements for examination.
  • Conducted prompt and thorough investigations on referred files which resulted in $1M+ worth of reimbursed funds to TDAF within a period of 8 months.
  • Analyzed large amounts of data to identify suspicious activities and potential fraud attempts.
  • Led collaboration meetings with team members to discuss trends and brainstorm methods to combat auto loan and dealership fraud.
  • Prepared detailed reports on fraud incidents and trends for management and regulatory purposes.

Manager, Customer Experience II

TD Canada Trust
07.2019 - 02.2022
  • Facilitated and maintained daily, weekly, and monthly coaching sessions with staff to ensure team had all necessary skills and support to succeed.
  • Implemented campaigns with staff to evoke a positive work environment where staff were able to prosper in their roles and advance.
  • Collected, analyzed and interpreted client interaction data in order to discover gaps and identify opportunities to enhance the client experience.
  • Developed and successfully implemented strategies in order to improve business-client relationships, commitments and satisfaction.
  • Evaluated and successfully executed branch administrative tasks within time guidelines to ensure a fully operational branch was maintained.

Education

Master of Science - Neuroscience

University of Toronto
Toronto, ON

Skills

  • Microsoft Office
  • Data Analytics
  • Performance Auditing
  • Fraud Investigations
  • Trend Analysis
  • Process Improvement
  • Risk Mitigation
  • Team Leadership
  • Report Writing

Certification

  • Investment Funds in Canada (IFC)
  • Branch Compliance Officer (BCO)

Timeline

Performance and Integrity Analyst III

TD Canada Trust
03.2025 - Current

Performance and Integrity Analyst II

TD Canada Trust
07.2024 - 03.2025

Performance and Integrity Analyst I

TD Canada Trust
12.2022 - 07.2024

Fraud Agent II

TD Canada Trust
02.2022 - 12.2022

Manager, Customer Experience II

TD Canada Trust
07.2019 - 02.2022

Master of Science - Neuroscience

University of Toronto

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Michael F. J. Santelli