Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Fiwchuk

Kelowna,BC

Summary

Adept Parts Specialist with a proven track record at Gemm Diesel, enhancing customer satisfaction and streamlining inventory management. Skilled in parts identification and customer service, I excel in problem-solving and multitasking, significantly boosting store revenue. My commitment to excellence and technical knowledge positions me as a valuable asset to any team.

Overview

29
29
years of professional experience

Work History

Parts Specialist

Gemm Diesel
03.2015 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.

Jobber Parts

Pendozi Machine Shop
05.1996 - 03.2015
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained extensive understanding of common problems and methods for repair.

Education

Auto Technician Program - Auto Repair

Okanagan College
Kelowna, None
06.1993

Skills

  • Technical knowledge
  • Shipping and receiving
  • Warehouse Operations
  • Returns processing
  • Packaging and Labeling
  • Parts identification
  • Stock control
  • Customer Service
  • Ordering parts
  • Invoice Processing
  • Problem-solving skills
  • Vehicle operations knowledge
  • Customer Education
  • Forklift Operation
  • Replacement parts identification
  • Payment Processing
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Languages

English
Professional Working

Timeline

Parts Specialist

Gemm Diesel
03.2015 - Current

Jobber Parts

Pendozi Machine Shop
05.1996 - 03.2015

Auto Technician Program - Auto Repair

Okanagan College

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Michael Fiwchuk