Michael Fitsum

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Veritiv

06.2019 - Current

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Worked effectively in fast-paced environments.
Gained extensive knowledge in data entry, analysis and reporting.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Improved operational efficiencies while managing customers requests-Managed over 50 customer calls per day, store inventory, transactions, new purchase orders, and pricing needs.
Evaluated account and service histories to identify trends, using data to mitigate future issues.

DHL Logistics

02.2015 - 06.2019

Strengthened communication skills through regular interactions with others.
Completed daily operations on time and maintained high standards of accuracy.
Supported production workers in meeting goals without compromising safety and compliance.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Oversaw daily operations and shipping and handling processes.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Used warehouse management software to reconcile daily inventory.

Enterprise rent a car

02.2014 - 02.2015

Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Managed multiple tasks in high-volume environment.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Helped train new staff on company policies, procedures and standards, boosting productivity.

Education

Mount Royal university

2015

John G. Diefenbaker High School

2010

Skills

Multitasking Abilities
Problem-Solving
Teamwork and Collaboration

Organization and Time Management
Customer Relationship Management
Report Analysis

Timeline