With a proven track record, I excel in team leadership and equipment managment, enhancing operational efficiencies and customer satisfaction. My expertise in safety procedures and crew supervision has significantly improved service delivery, fostering strong client relationships and driving continuous improvement.
Talented President with excellent employee development, customer service and analytics skills coupled with more than 20+ years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
22
22
years of professional experience
Work History
President
Mikes Diesel & Heavy Equipment Repair Ltd.
Athabasca, AB
06.2006 - Current
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Streamlined organizational processes by evaluating current systems and implementing improvements.
Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
Managed financial, operational and human resources to optimize business performance.
Directed technological improvements, reducing waste and business bottlenecks.
Service Supervisor
Finning CAT
Fort McMurray, AB
01.2019 - 10.2019
Handled customer complaints and inquiries.
Assisted with training and development of team members.
Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Managed daily operations of the service department, maintaining a high level of organization and productivity.
Monitored team's performance and gave feedback when necessary.
Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Updated job knowledge by attending workshops, training sessions and educational opportunities.
Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Interceded between employees during arguments and diffused tense situations.
Field Service Technician
Bobcat of Edmonton
Edmonton, AB
08.2005 - 05.2006
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Established positive customer relationships by providing punctual, cost-effective solutions.
Followed safety procedures to avoid injuries in field.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Liaised with internal departments to optimize productivity and efficiency.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Worked with diverse types of weather and ground conditions.
Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Mechanic
Finning CAT
Edmonton, AB
04.2005 - 07.2005
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Disassembled defective parts to make proper repairs.
Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
Diagnosed mechanical problems for repair or replacement.
Rebuilt components including engines, transmissions or braking systems when required instead of replacing with new parts, reducing costs for clients.
Followed factory and dealership standards to accurately perform repairs according to work order.
Field Service Technician
Hammer Equipment Sales Ltd.
Edmonton, AB
01.2003 - 04.2005
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Followed safety procedures to avoid injuries in field.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Discussed and recommended service options with customers and explained costs involved.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Education
Journey Person Off-road Technician -
Northern Alberta Institute of Technology
Edmonton, None
11-2006
High School Diploma -
Bellrose Composite High School
St. Albert, AB
01-2003
Skills
Equipment repairs
Safety procedures
Equipment maintenance
Purchasing
Cost estimates
Scheduling
Crew supervision
Negotiation
Forecasting
Bid proposals
Warranty management
Inspections
Calibration
MS office
Service agreements
Team building
Team leadership
Languages
English
Full Professional
Timeline
Service Supervisor
Finning CAT
01.2019 - 10.2019
President
Mikes Diesel & Heavy Equipment Repair Ltd.
06.2006 - Current
Field Service Technician
Bobcat of Edmonton
08.2005 - 05.2006
Mechanic
Finning CAT
04.2005 - 07.2005
Field Service Technician
Hammer Equipment Sales Ltd.
01.2003 - 04.2005
Journey Person Off-road Technician -
Northern Alberta Institute of Technology
High School Diploma -
Bellrose Composite High School
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