Multi-talented Sales and Customer Service Officer, focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal and happy customers.
Hi, I’m
Michael Famuyiwa
Saskatoon,,Saskatchewan
Summary
Overview
20
years of professional experience
Work History
Loblaw CompaniesSaskatoon, SK
Customer Service Clerk
06.2023 - Current
Job overview
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept front check out area clean, stocked with products and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
First Bank of Nigeria LimitedIbadan, Oyo
Business Manager /Business Service Manager/Head
06.2003 - 06.2023
Job overview
- Lead and manage team members by creating an awareness for exceptional quality service delivery that will increase return in sales and patronage from customers
- Managing any customer's escalation, emergencies from team members, and assisting in implementation of new policies and procedures
- Ensuring effective sales of enterprise digital products
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Mitigated business risks by working closely with staff members and assessing performance.
- Increased sales by establishing goals, overseeing performance and mentoring staff.
- Interacted well with customers to build connections and nurture relationships.
- Monitored over 40 employees' day-to-day activities and made plans to rectify issues.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
National Open University of Nigeria
The National Teachers' Institute
Post Graduate Diploma
University Overview
University of Ilorin
Bachelor of Science from Physics Science
University Overview
Ogun State Polytechnic
Ordinary National Diploma from Electrical and Electronics Engineering
University Overview
Skills
- Working knowledge of Microsoft Office with proficiency in Microsoft Excel
- Volunteer work experience in transportation and logistics Management in an organization and customer service administration experience in a bank
- Strong interpersonal and communication skills
- Ability to multi-task, switch priorities quickly in a fast-paced environment
- Ability to learn new computer programs, software and procedures quickly
- Leadership skills and over ten years of experience leading a team
- Problem solving and customer complain handling skill
- Business Development Understanding
- Conflict Resolution Techniques
- Retail Sales and Customer Service Excellence
- Critical Thinking
Timeline
Customer Service Clerk
Loblaw Companies
06.2023 - Current
Business Manager /Business Service Manager/Head
First Bank of Nigeria Limited
06.2003 - 06.2023
National Open University of Nigeria
The National Teachers' Institute
Post Graduate Diploma
University of Ilorin
Bachelor of Science from Physics Science
Ogun State Polytechnic
Ordinary National Diploma from Electrical and Electronics Engineering
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