Michael Falcon
Sylmar
Summary
Automotive professional with focus on ensuring vehicle reliability and customer satisfaction. Extensive experience in performing inspections, repairs, and maintenance on variety of used car models. Known for strong teamwork and adaptability, consistently meeting evolving service needs and delivering quality results. Skilled in diagnostics, mechanical repairs, and customer communication.
Overview
12
12
years of professional experience
Work History
Used Car Technician
Autonation Chevrolet Valenica
Valencia, CA
09.2025 - Current
- Diagnosed and repaired vehicle issues using advanced diagnostic equipment and tools.
- Conducted thorough inspections to ensure quality standards for used vehicles.
- Collaborated with sales team to prepare vehicles for customer delivery, enhancing satisfaction rates.
- Maintained accurate service records and documentation in compliance with company policies.
- Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake checks, fluid replacements, ensuring vehicles were in safe operating condition.
- Coordinated with parts department to order necessary components for repairs, minimizing delays and ensuring timely completion of services.
- Reduced wait times for customers by effectively diagnosing and repairing issues within targeted time frames.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
Tire and Lube Technician
Big Brand Tire & Service
Northridge, CA
04.2025 - 08.2025
- Performed tire installations and rotations, ensuring adherence to safety protocols and manufacturer specifications.
- Conducted thorough vehicle inspections to identify maintenance needs and recommend appropriate services.
- Executed oil changes, fluid checks, and filter replacements with precision to maintain optimal vehicle performance.
- Streamlined workflow processes, enhancing efficiency during high-volume service periods while maintaining quality standards.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Service Technician
Diamond Hyundai
Palmdale, CA
02.2022 - 03.2025
- Analyzed and resolved technical issues across all vehicle systems to enhance performance and reliability.
- Assisted in engine replacements to maintain vehicle performance. Supported mechanics in performing engine swaps for improved reliability. Contributed to engine changeovers to enhance overall functionality.
- Managed transmission service operations and replacement projects to enhance service delivery. Oversaw the execution of transmission replacements, ensuring compliance with industry standards. Coordinated with technical teams to optimize transmission service efficiency.
- Facilitated the replacement of hybrid and electric vehicle components to ensure optimal functionality and compliance with industry standards.
- Performed initial wiring diagnostics, focusing on detecting faults and verifying circuit integrity.
- Assisted in executing dashboard removals for streamlined data management. Supported team members in the removal process of dashboards to enhance usability. Facilitated dashboard removals to improve operational efficiency.
- Oversaw HVAC box replacement initiatives to enhance system performance and reliability. Managed teams during the execution of HVAC box replacement projects. Facilitated successful transitions during HVAC box upgrades.
- Performed brake services to support vehicle maintenance efforts. Assisted customers with brake-related inquiries and service recommendations. Executed brake repairs following safety protocols and manufacturer guidelines.
- Oversaw tire installation and balancing to maintain safety and performance standards. Coordinated with team members to streamline tire service operations. Supervised quality control measures for tire performance and longevity.
- Performed four wheel alignments to enhance vehicle handling and safety. Assisted in executing precision alignments on all types of vehicles. Supported technicians in achieving optimal wheel alignment for better tire performance.
Used Car Dept.
Land Rover
Encino, CA
11.2021 - 01.2022
- Performed detailed assessments of pre-owned cars to maintain quality standards and customer satisfaction.
- Performed tire replacements to maintain optimal vehicle functionality and enhance driving experience.
- Oversaw service brake inspections and repairs to uphold rigorous safety standards. Directed troubleshooting efforts for service brake systems to improve operational reliability. Managed quality assurance initiatives for service brake maintenance to optimize performance.
- Assessed and replaced automotive components as required to enhance overall functionality and longevity of vehicles.
- Achieved compliance with environmental standards by executing thorough smog checks. Enhanced customer satisfaction through effective communication regarding smog check procedures. Streamlined smog check processes, reducing wait times and improving service delivery.
Porter/Lube Tech
Lexus Of Valencia
Valencia, CA
05.2016 - 10.2021
- Performed meticulous cleaning and detailing of sales cars to maintain showroom standards.
- Assisted in coordinating dealer trades to facilitate timely exchanges. Supported the team in processing dealer trade requests efficiently. Helped maintain accurate records of dealer trade transactions.
- Oversaw organization and management of dealer lot to enhance vehicle accessibility.
- Oversaw inventory replenishment by efficiently stocking new products.
- Performed oil changes for various vehicle models. Assisted customers with scheduling regular maintenance services. Supported technicians in maintaining service records.
- Performed brake change operations to enhance driving reliability and maintain vehicle standards.
- Performed tire replacements to maintain optimal vehicle functionality and enhance driving safety.
- Performed resurfacing of rotors to ensure optimal functionality and reliability of braking systems.
- Conducted alignment checks to enhance driving stability
Service/Sales Porter
Lexus Of Riverside
01.2015 - 05.2016
- Washed and detailed service cars to maintain presentation standards
- Arranged dealer lot to enhance vehicle visibility and customer navigation.
- Ensured showroom cars were clean to provide an appealing customer experience.
sales floor
Gamestop
Palmdale, CA
02.2014 - 03.2014
- Restocked shelves to maintain organized inventory and enhance customer experience.
- Provided customer service by assisting shoppers with inquiries and product selections.
- Maintained cleanliness on sales floor to create a welcoming environment for customers.
Education
High School Diploma -
R Rex Parris High School
Palmdale, CA05-2015
Skills
- Automotive diagnostics
- Engine repair
- Brake systems
- Tire services
- Alignment services
- Air conditioning systems
- Used car evaluation
- Hybrid systems
- Vehicle inspections
- Customer service
- Preventive maintenance
- Computerized systems
Awards
Perfect Attendance award throughout 12 years of school.
Timeline
Used Car Technician
Autonation Chevrolet Valenica
09.2025 - Current
Tire and Lube Technician
Big Brand Tire & Service
04.2025 - 08.2025
Service Technician
Diamond Hyundai
02.2022 - 03.2025
Used Car Dept.
Land Rover
11.2021 - 01.2022
Porter/Lube Tech
Lexus Of Valencia
05.2016 - 10.2021
Service/Sales Porter
Lexus Of Riverside
01.2015 - 05.2016
sales floor
Gamestop
02.2014 - 03.2014
High School Diploma -
R Rex Parris High School