MICHAEL ELIZABETH MCTAGUE
Santa Clara
Summary
Results-driven manager with proven ownership and leadership skills. Strong work ethic and commitment to exceeding company goals. Experienced in fast-paced environments, enhancing sales and customer service outcomes. Track record of success in collaborative team settings.
Overview
8
8
years of professional experience
Work History
Employee Manager & Buyer
Hotbox Smoke Shop
Santa Clara
01.2021 - Current
- Managed daily operations and staff scheduling to ensure smooth workflow in a busy smoke shop.
- Oversaw inventory management, including restocking and organizing products.
- Trained and mentored new employees on product knowledge and customer service to enhance team effectiveness.
- Enforced customer service standards and resolved customer issues to maintain high service quality.
- Handled customer inquiries and resolved issues to improve service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health and safety regulations in the retail environment.
Retail Floor Clerk
Airfield Supply Co
San Jose
01.2019 - 12.2019
- Processed customer payments and managed cash register operations with accuracy.
- Assisted customers in product selection while delivering relevant product information.
- Maintained punctuality to support smooth store operations.
Party Host/Scheduler
Cupertino Ice Center
Cupertino, California
01.2018 - 12.2019
- Coordinated events, achieving seamless execution and high guest satisfaction.
- Taught beginner ice-skating courses for adults, enhancing skills and confidence.
- Provided private ice-skating lessons for children to improve technique.
- Managed ticket booth operations, delivering prompt and friendly customer service.
- Processed class registrations and payments for hockey team sign-ups and private lessons, ensuring organized record-keeping.
Education
Biological Sciences - Biology
WEST VALLEY COLLEGE
Saratoga, California01-2020
GED -
YOKOHAMA INTERNATIONAL SCHOOL
Naka-ku, Yokohama, Japan01-2016
Skills
- Inventory management
- Employee training
- Product knowledge
- Recruitment
- Leadership
- Cash handling
- Event coordination
- Customer support
- Attention to detail
- Critical thinking
- Punctuality
- Adaptability and flexibility
- Communication skills
Personal Information
- Date of Birth: 02/20/98
- Gender: she/her
Timeline
Employee Manager & Buyer
Hotbox Smoke Shop
01.2021 - Current
Retail Floor Clerk
Airfield Supply Co
01.2019 - 12.2019
Party Host/Scheduler
Cupertino Ice Center
01.2018 - 12.2019
Biological Sciences - Biology
WEST VALLEY COLLEGE
GED -
YOKOHAMA INTERNATIONAL SCHOOL