Michael Edward Rostern
Tilbury,ON
Summary
Results-driven sales professional with strong track record in driving revenue and fostering client relationships. Adept at utilizing strategic techniques to identify opportunities and deliver effective solutions. Known for team collaboration and adaptability to evolving market demands, consistently achieving targets. Skilled in negotiation, customer engagement, and data-driven decision making, bringing reliable and flexible approach to every challenge.
Overview
8
8
years of professional experience
Work History
Sales and Technical Manager
Overhead Door Company of Southern Ontario
03.2023 - 04.2025
- Performed Business Development functions at various levels of management and with custom Door Dealers
- Experienced dealing directly with Architects, Specifiers and Design Build Contractors to ensure best suited products for their projects
- Provided excellent customer service through building customer rapport using a proactive approach
- Evaluated accounts and recommended changes necessary to maximize sales while following the procedures of the companies policies
- Cold Calling and Business Development for new customers as well as constant contact and communication with existing customers to ensure continuing satisfaction
- Extensive Sales Experience in Sectional, Rolling and Fire Doors
- Prepared quotes and proposal drawings for Dealers
- Scheduled shipments to project sites in a timely manner
- Controlled and performed expense reports monthly to maximize effective use of time and money and meet the requirements of the company and position in their financial objectives
- Trained Customers in new products and features as well as equipment operation and safety
- Led cross-functional teams to enhance project delivery timelines and quality standards.
- Developed technical documentation to streamline processes and improve team efficiency.
Territory Manager - Sales and Service
DuraServ Corporation
05.2017 - 02.2023
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Executed sales strategies to achieve territory growth and expand market presence.
- Conducted product demonstrations and training sessions for customers and staff.
- Analyzed market trends to identify new opportunities and adjust sales tactics accordingly.
- Monitored competitor activities to inform strategic planning and sales initiatives.
- Organized regular client meetings to review progress on goals, discuss challenges, and explore additional opportunities for collaboration.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Conducted market research to identify emerging trends and inform strategic decision-making within the organization.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
Skills
- Expertise in sectional and rolling door systems
- Product recommendation expertise
- Proficient in construction specifications
- End user support
- Proficient in reading blueprint reading
- Team collaboration
- Technical innovation expertise
- Project management expertise
PROFILE
- Extensive Sales Management experience
- Outstanding Customer Service skills
- Superior Service Management skills
- Ability to listen to others
- Strong Leadership skills
- Strong mechanical aptitude
- Former Door Dealer partner with an entrepreneurial spirit and a thorough understanding of how to grow a service and installation company
- Highly organized, strategic thinker
- Unquestionable integrity, strong work ethic
- Respectful and highly confidential
- Strong Presentation skills
- Focus and excel under stressful situations
- Sectional door, rolling door, fire door sales and service experience
- Ability to anticipate market changes and adapt sales targets to suit
- Highly motivated, self starter and ability to work alone with minimal or no supervision
- Ability to give and command respect among the customer and management group
EMPLOYMENT HISTORY
- Zelus Material Handling Systems 2014 to Present Regional Sales Manager GTA
- Richards-Wilcox Custom Systems 2012 to 2014 Sales and Project Manager
- Superior Door and Gate Systems Inc. 2008 to 2012 Sales and Project Manager (Key accounts)
- Richards-Wilcox Custom Systems/Door Systems 1987 to 2008 (Member of the ownership group until company was sold to new ownership in 2006) Sales Manager Manufacturing Manager Door Installation and Service
Timeline
Sales and Technical Manager
Overhead Door Company of Southern Ontario
03.2023 - 04.2025
Territory Manager - Sales and Service
DuraServ Corporation
05.2017 - 02.2023
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