Michael Dupree
Long Beach
Summary
Astute Customer Relations Manager adept at proactively addressing escalated complaints to restore satisfaction. Supports team members with consistent communication and clear policies for managing common issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relations Manager
Self Employed Services
Los Angeles
08.2014 - Current
- Fostered strong relationships with clients through regular communication and follow-ups.
- Managed scheduling and logistics for client meetings and events effectively.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Adapted in crisis management, and decision making.
Operations Coordinator
Self Employed Services
Los Angeles
04.2009 - Current
- Coordinated daily operations and schedules for various client projects.
- Managed communication between clients and service providers to ensure clarity.
- Developed and maintained project documentation for efficient workflow management.
- Lead in planning team management for performance optimization.
- Running operational meetings to ensure technical execution
- Identifying skill gaps and mentoring staff to improve performance and productivity.
- Oversaw inventory management to ensure adequate supplies for service execution.
- Maintained accurate records of all operational activities.
- Evaluated and improved existing operational systems and procedures.
- Sourced vendors for cost-effective materials needed for production.
- Prepared budgets based on projected costs associated with operations.
Education
Cosmetology -
Marinello Schools of Beauty
Whittier, CA 09.2000 - 10.2001
Crenshaw High School
Los Angeles, CASkills
- Customer relationship management
- Client communication
- Service issue resolution
- Logistics coordination
- Cross functional team leadership
References
References available upon request.
Timeline
Customer Relations Manager
Self Employed Services
08.2014 - Current
Operations Coordinator
Self Employed Services
04.2009 - Current
Cosmetology -
Marinello Schools of Beauty
09.2000 - 10.2001
Crenshaw High School