Michael Duokpah
Brampton,ON
Summary
Over 7 years of experience in delivery and customer service working with small to large companies. Work hard to meet and exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Delivery Courier
Biiibo Inc.
Vaughan, ON
05.2022 - 07.2022
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Reported suspected escalated and mechanical issues quickly to supervisor for remediation.
Senior Courier
FedEx Pearson International Distribution
Mississauga, ON
08.2020 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Trained newly hired couriers and assisted warehouse staff and other couriers with tasks during downtime.
Cargo Handler
FedEx Pearson International Distribution
Mississauga, Ontario
06.2020 - 08.2020
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Planned loads according to cargo specifics and overall policies and regulations.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Got promoted less than 2 months of the start date to the Senior Courier position
Order Picker
Service Door Industries
Mississauga, Ontario
01.2020 - 05.2020
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Checked inventory and selected products from specific locations based upon availability.
- Located and entered in needed merchandise in inventory using Microsoft Excel software and placed on skids for transport to shelves.
Forklift Driver
Canadian Tire Corporation Ltd
Bolton, Ontario
06.2018 - 08.2019
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Boosted team performance by loading warehouse trailers using Counterbalance forklift.
- Unloaded materials and goods at designated locations using Vo-Connect for best project availability.
Warehouse Associate
Leon’s Furnitures
Brampton, Ontario
10.2017 - 01.2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Customer Service Representative
MTN MobileMoney Office
, Ghana
12.2015 - 04.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information and processed loan transactions and currency exchanges to customers.
Warehouse Forklift Driver
Coca-Cola
, Ghana
04.2013 - 03.2015
- Used the Pick-N-Pull system to locate products and assemble them onto crates.
- Coordinated with Shipping and Receiving Clerk to dock trailers, unload shipments, and ship products to loading trucks.
- Packed items into appropriate containers for shipment.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Accounting - Business Administration
Humber College Institute of Technology And Advance
EtobicokeSkills
Attention to confidentiality
Certification
Valid Drivers License (G-Class)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Delivery Courier
Biiibo Inc.
05.2022 - 07.2022
Senior Courier
FedEx Pearson International Distribution
08.2020 - 01.2022
Standard First Aid - CPR C - AED
07-2020
Cargo Handler
FedEx Pearson International Distribution
06.2020 - 08.2020
Counterbalance Forklift License
02-2020
Order Picker
Service Door Industries
01.2020 - 05.2020
Forklift Driver
Canadian Tire Corporation Ltd
06.2018 - 08.2019
Valid Drivers License (G-Class)
12-2017
Warehouse Associate
Leon’s Furnitures
10.2017 - 01.2018
Customer Service Representative
MTN MobileMoney Office
12.2015 - 04.2017
Warehouse Forklift Driver
Coca-Cola
04.2013 - 03.2015
Accounting - Business Administration
Humber College Institute of Technology And Advance
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