Michael Dudgeon-Smoke
San Jose
Summary
Dynamic and results-driven professional with over 10 years of experience in restaurant management at HMSHost by Avolta. Proven track record in elevating store performance and enhancing guest satisfaction through effective leadership and strategic inventory management. Adept at building rapport with guests while optimizing operations for maximum efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager ll
HMSHost by Avolta
San Jose
09.2025 - Current
- Managed store operations to ensure efficient workflow
- Engaged with crew
- Time management
- scheduling
- Managed daily operations of dining services and retail in high-traffic locations.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
GM l
HMSHost by Avolta
San Jose
02.2025 - 09.2025
- Directed operations of Great American Bagel as General Manager
- Oversaw order placement
- Studied GAB extensively
- schedule optimization
- Completed day-to-day duties accurately and efficiently.
Manager ll
HMSHost by Avolta
San Jose
02.2024 - 02.2025
- managed orders for store
- Executed time management strategies
- Assist in store operations with crew
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
General Manager
Round Table Pizza
Santa Clara
08.2014 - 02.2023
- Elevated store ranking from seven to two through strategic management and operational improvements.
- Oversaw daily operations, including labor control and inventory management.
- Developed and hired new team members to enhance service quality.
- Managed guest relations to foster loyalty and satisfaction.
- Ensured compliance with food safety standards at all times.
- Utilized forecasting techniques to optimize inventory levels.
- Created efficient staff schedules to improve productivity.
Manager
Marie Callender's
09.2009 - 06.2014
- Oversaw a team of eight to eighteen on a given shift.
- Managed labor and opening/closing routines throughout the shift.
- Was in charge of scheduling and other daily operations throughout employment.
Assistant General Manager
Round Table Pizza
Milpitas
01.2001 - 06.2009
- Developed skills as a supervisor/manager at this location.
- Oversaw a team of four to ten crew members during a given shift.
- Executed daily operations for this location, including but not limited to opening and closing shifts.
- Ensured accurate cash handling throughout a given shift.
- Managed marketing initiatives, going to schools to promote catering menus and fundraising opportunities.
Education
High School -
Cupertino High School
01.1990
Skills
- Leadership
- Delivery driver experience
- Experienced with POS systems
- Communication skills
- Cash handling
- Customer service
- Restaurant experience
- Restaurant Management
- Sales management
- Team management
- Customer service
- Food service
- Retail sales
- POS
- Store management
- Payroll
- Merchandising
- Management
- Fundraising
- Basic math
- Commercial driving
- Adaptability to environments
- Driving
- 10 years in guest relations
- Sales
- Revenue and expense management
- Building rapport with guests
- Supervising experience
- Inventory management
Certification
- Driver's License, 11/01/20, 11/01/25, Non-CDL Class C
- ServSafe
- CDL
- Food Handler Certification
Timeline
Assistant General Manager ll
HMSHost by Avolta
09.2025 - Current
GM l
HMSHost by Avolta
02.2025 - 09.2025
Manager ll
HMSHost by Avolta
02.2024 - 02.2025
General Manager
Round Table Pizza
08.2014 - 02.2023
Manager
Marie Callender's
09.2009 - 06.2014
Assistant General Manager
Round Table Pizza
01.2001 - 06.2009
High School -
Cupertino High School