Michael Dominguez
Los Angeles
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Off Premise Sales Rep
Bob Hall
01.2018 - Current
- Meeting and exceeding sales goals
- Determine pricing schedules for quotes, promotions and negotiations
- preparing weekly and monthly quotes
- understanding and promoting company programs
- Answering client questions about credit terms, products, prices and availability
- Maintain an aggressive selling posture to safeguard and improve the sales and distribution of our total package line within an assigned area
- Maintains the goodwill of all costumers
- Check code dates on all brand and all packages to ensure quality control
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Restaurant Bar Manager
The Hamilton Restaurant And Live
05.2021 - 09.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Decreased labor costs [Number]% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Closed out cash register and prepared cashier report at close of business.
- Increased sales [Number]% annually by creating and implementing marketing plans, menus, specials and promotions.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bartender
Half Smoke
02.2017 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
Professional Dog Groomer Manager
Petsmart
01.2014 - 01.2018
- Attention to detail
- Excellent verbal communication skills
- Great organization
- Ability to work in stressful situations
- Ability to work as a team and or independently
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Bar Manager
El Tamiarindo
01.2016 - 08.2017
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
Bar Manager
Carolina Kitchen
01.2011 - 01.2014
- Maintain inventory
- Ensure bar is well stocked and clean
- Oversees planning for special events
- Delegates task to staff
- Oversees staff, including bartenders and barbacks
- Hire and train new hirees
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD12.2015
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2010
Skills
- Communication
- Team work
- Time Management
- Management
- Conflict Resolution
- Leadership
- Attention to detail
- Organization
- Problem solving
- Negotiation
- Google Docs
- Wireless Telecommunications
- Merchandising Proficiency
- Staff Training
- Onsite Product Demonstrations
- Persuasive Negotiations
- Training and Development
Languages
Spanish
Elementary
Affiliations
A member of Kappa Alpha Psi Fraternity Inc. since 2013
Timeline
Restaurant Bar Manager
The Hamilton Restaurant And Live
05.2021 - 09.2023
Off Premise Sales Rep
Bob Hall
01.2018 - Current
Bartender
Half Smoke
02.2017 - 09.2019
Bar Manager
El Tamiarindo
01.2016 - 08.2017
Professional Dog Groomer Manager
Petsmart
01.2014 - 01.2018
Bar Manager
Carolina Kitchen
01.2011 - 01.2014
Bachelor of Science - Business Administration
Bowie State University
High School Diploma -
Eleanor Roosevelt High School
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