Michael Dodd
Edmonton,AB
Summary
Dynamic leader with a proven track record at Loblaw Companies Limited, enhancing multicultural merchandise offerings and boosting MCM sales significantly. Excelled in operations coordination and leadership development, fostering strong vendor relationships and spearheading successful store launches. Demonstrated expertise in project management and customer experience, driving continuous improvement across multiple franchises.
Overview
11
11
years of professional experience
Work History
MCM Operations Specialist
Loblaw Companies Limited
Edmonton, Alberta
11.2023 - Current
- Key member in the development of multicultural merchandise and local foods in western Canada No frills franchises, 100 stores and counting.
- Identify ethnic demographics for specific sites to satisfy customer demand and maintain a healthy relationship with growing populations.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Collaborate with space and floor planning teams to successfully increase and integrate the selection of multicultural merchandise, growing the companies MCM sales by triple digits in key departments.
- Confidently led the planning and merchandising of multiple store openings and conversions.
- Responsible for a large part in the training and mentorship of both new CES and CESIT colleagues.
Customer Experience Specialist
Loblaw Companies Limited
Edmonton, Alberta
07.2022 - 11.2023
- Maintained and enforced standards while overseeing programs across 51 stores in western Canada.
- Franchisee liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns.
- Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers.
- Reinforce the PACE disciplines for all store departments. Reinforce operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge.
- Generated and reviewed reports, devising and executing strategies sales opportunities and minimize shrinkage.
- Planogram Process review – up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.
Assistant Store Manager
Blair's Nofrills
Calgary, Alberta
10.2013 - 06.2022
- Oversaw aspects of maintenance, inventory, and daily stock activity management.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all safety regulations throughout the store premises.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborate with the franchise owner to maintain the companies high standards, set by the No frills playbook.
Education
High School Diploma -
Grande Prairie Composite High
Grande Prairie, AB06-2010
Skills
- Cross-functional communication
- Operational excellence
- Collaborative Teamwork
- Visual Display Management
- Project Delivery Expertise
- Workflow Optimization
Timeline
MCM Operations Specialist
Loblaw Companies Limited
11.2023 - Current
Customer Experience Specialist
Loblaw Companies Limited
07.2022 - 11.2023
Assistant Store Manager
Blair's Nofrills
10.2013 - 06.2022
High School Diploma -
Grande Prairie Composite High
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