Michael Dioneda
Vancouver
Summary
Customer-focused professional with successful 20-year career in Produce Department. Dynamic successful applying merchandizing and marketing in busy business environment.
Overview
21
21
years of professional experience
Work History
Department Manager
IGA Supermarket
Vancouver, BC
04.2022 - 08.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
Department Manager
Meinhardt Fine Foods
Vancouver, BC
08.2012 - 06.2020
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Assistant Manager
Kins Farm Market
Vancouver, BC
12.2003 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Computer Science
Jose Rizal University
Manila, PhilippinesNo Degree - Electronic Engineering Technology
Aquinas University
Legazpi City, PhilippinesSkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Retail Management
Languages
English
Timeline
Department Manager
IGA Supermarket
04.2022 - 08.2024
Department Manager
Meinhardt Fine Foods
08.2012 - 06.2020
Assistant Manager
Kins Farm Market
12.2003 - 07.2012
No Degree - Computer Science
Jose Rizal University
No Degree - Electronic Engineering Technology
Aquinas University