Michael Deveau
Stratford,Canada
Summary
Results-driven Area Manager known for highly productive and efficient task completion. Specialized in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and team coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager
Clan Gathering of Restaurants
01.2022 - 01.2024
- Managed operations across three restaurant locations, including Malt and Barley Public House and Scran and Dram Public House, ensuring consistency in quality, customer service, and overall performance
- Led and mentored restaurant managers to uphold company standards and achieve financial targets
- Coordinated initiatives to streamline operations, improve efficiency, and increase profitability across multiple locations
- Increased revenue and customer satisfaction through targeted marketing campaigns, process improvements, and service quality enhancements
Owner/Operator
Malt and Barley Public House
Kitchener, Canada
01.2019 - 01.2024
- Oversaw daily operations, including budgeting, staff management, inventory control, and customer service for Malt and Barley Public House
- Directed a team of 50+ staff members, fostering a collaborative and efficient work environment
- Increased revenue by implementing operational and product quality improvements and spearheading successful marketing campaigns to boost brand visibility and drive sales
General Manager
Scran and Dram Public House
New Hamburg, Canada
01.2015 - 01.2019
- Transformed an underperforming restaurant into a high-performing location by elevating food, drink, and service standards
- Led a team of 40+ staff, driving operational excellence and achieving significant business growth
- Implemented new processes to improve financial performance and customer experience
Server/Bartender
The Keg
01.2008 - 01.2015
- Delivered exceptional customer service while building strong relationships with guests
Education
Master of Arts - Political Science
Wilfrid Laurier University
Bachelor of Arts - Psychology and Political Science
Saint Mary's University
Skills
- Staff Management & Leadership
- Budgeting & Financial Management
- Marketing & Customer Relations
- Problem Solving & Conflict Resolution
- Inventory Management & Supply Chain
- Training & Development
- Event Planning
Certification
Certified Food Safety Handler, Ontario, 2022
Accomplishments
- Increased restaurant revenue by 15% year-over-year through targeted marketing campaigns, improved customer service strategies, and a comprehensive strategic overhaul.
- Successfully elevated product and service quality for multiple restaurants, including complete transformations of existing operations.
- Led and managed teams of up to 50+ staff, ensuring efficient operations and maintaining high customer satisfaction ratings.
References
Available upon request.
Timeline
Area Manager
Clan Gathering of Restaurants
01.2022 - 01.2024
Owner/Operator
Malt and Barley Public House
01.2019 - 01.2024
General Manager
Scran and Dram Public House
01.2015 - 01.2019
Server/Bartender
The Keg
01.2008 - 01.2015
Certified Food Safety Handler, Ontario, 2022
Master of Arts - Political Science
Wilfrid Laurier University
Bachelor of Arts - Psychology and Political Science
Saint Mary's University
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