Michael Deveau
KITCHENER,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to improve processes and performance expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Performer, Director, Liaison & Graphic Designer
THE 404s IMPROV COMEDY GROUP (GREATER TORONTO AREA)
Greater Toronto Area
07.2011 - Current
- Acting, planning, and hosting several improv shows for large audiences.
- Establish and maintain positive business relationships for events and venues.
- Design and maintain the brand across all physical merchandise and digital media.
Outbound Area Manager, Level 5
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
Brampton
06.2022 - 01.2024
- Led team through daily shipment execution with tight deadlines.
- Supervised 20+ employees, ensuring optimal productivity.
- Managed Cora/Lagrange for evaluating and minimizing risk to Critical Pull Time.
- Plan shift execution and labor movements to maximize cost efficiency.
- Engaged with and supported associates with daily tasks and remove barriers to safety, quality, and productivity.
- Kept Critical Pull Time misses to 0 across PEAK 2022 season.
Learning Area Manager, Level 4
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
Brampton
06.2021 - 06.2022
- Managed a team of 6 Tier III Learning Trainers and 1 Tier IV Learning Coordinator.
- Planned and executed new hire onboarding during PEAK and PRIME seasons.
- Improved new hire onboarding experience to boost retention rate.
- Implemented improved PIT safety audits and training for new associates.
- Directed and reported learning curve progression and coaching.
Learning Coordinator, Level 4
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
Brampton
10.2019 - 06.2021
- Maintained multiple consistent email reports.
- Planning and development of Learning Team roster.
- Collaborated with Operations to ensure proper training requirements.
- Responsible for communicating and executing changes to plans and processes.
- Led the launch of PIT Telemetry for YYZ3 including data and system management.
- Wrote and implemented safety related improvements to site specific TDR process.
Trainer (PIT, Seasonal, Ambassador, & Department)
AMAZON FULFILLMENT CENTRE (YYZ4 / YYZ7 – BRAMPTON / BOLTON)
Brampton / Bolton
10.2016 - 10.2019
- Performed Data Entry, Scheduling, and Ticket management.
- Specialized in Training and Coaching Associates for PIT, TDR, and certified jobs.
- Training new and cross-trained associates/ambassadors in various roles.
Quality Assurance Specialist & Game Tester
PRODIGY / SMARTeacher (BURLINGTON)
Burlington
04.2015 - 01.2016
- Designed test case scenarios to test across multiple web browsers.
- Tested videogame, website, and education content.
- Wrote, reported, and replicated bugs through triage with development teams.
- Provided user feedback on usability and design readability for multiple projects.
Electronics Associate & Department Trainer
REAL CANADIAN SUPERSTORE (MISSISSAUGA)
Mississauga
11.2006 - 09.2015
- Operated cash register to provide strong customer service in low and high traffic hours.
- Merchandised and stocked products and displays efficiently to promote and improve product sales.
- Trained new employees in job related responsibilities and health/safety standards.
Education
Ascend Learning Leader Academy (ALLA) -
Amazon
Brampton, ON02.2020
Game Level Design Post Graduate Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2013
Visual & Creative Arts Advanced Diploma -
Sheridan College Institute of Technology and Advanced Learning
Oakville, ON04.2011
Skills
- Team Leadership
- Bias for Action
- Business Liaison
- Conflict Resolution
- Time Management
- Risk Assessment
- Problem-Solving
- Email Communications
- Interpersonal Communication
- Punctual and Dependable
- Creative Thinking
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Relationship Building
- Adobe Creative Suite
- Microsoft Office 360
Extracurricular Activities
Mental Health Advocate Improv Comedy Workshops Group Management Graphic Design (Digital & Print)
References
References available upon request
Certification
- Prior certifications in Powered Industrial Truck operation including Forklift, Stock Picker, Reach Lift, Center Rider, Electric Pallet Jack, and Turret Truck.
- G Level Drivers License.
Accomplishments
- Amazon YYZ3's 2022 & 2023 Best Problem-Solving Team for Day Shift.
- Previously performed at various events such as: Just for Laughs Comedy Festival (Montreal) and SickKids Charity Fundraiser (Toronto).
References
References available upon request.
Timeline
Outbound Area Manager, Level 5
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
06.2022 - 01.2024
Learning Area Manager, Level 4
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
06.2021 - 06.2022
Learning Coordinator, Level 4
AMAZON FULFILLMENT CENTRE (YYZ3 - BRAMPTON)
10.2019 - 06.2021
Trainer (PIT, Seasonal, Ambassador, & Department)
AMAZON FULFILLMENT CENTRE (YYZ4 / YYZ7 – BRAMPTON / BOLTON)
10.2016 - 10.2019
Quality Assurance Specialist & Game Tester
PRODIGY / SMARTeacher (BURLINGTON)
04.2015 - 01.2016
Performer, Director, Liaison & Graphic Designer
THE 404s IMPROV COMEDY GROUP (GREATER TORONTO AREA)
07.2011 - Current
Electronics Associate & Department Trainer
REAL CANADIAN SUPERSTORE (MISSISSAUGA)
11.2006 - 09.2015
Ascend Learning Leader Academy (ALLA) -
Amazon
Game Level Design Post Graduate Diploma -
Sheridan College Institute of Technology And Advanced Learning
Visual & Creative Arts Advanced Diploma -
Sheridan College Institute of Technology and Advanced Learning
- Prior certifications in Powered Industrial Truck operation including Forklift, Stock Picker, Reach Lift, Center Rider, Electric Pallet Jack, and Turret Truck.
- G Level Drivers License.
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