Michael DesRoche
Central Lot 16,PE
Summary
Driven professional with a proven track record at Canada Revenue Agency, excelling in customer service and problem resolution. Skilled in strategic planning and fostering strong relationships, demonstrated through leadership in team settings and effective communication. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
3
3
years of professional experience
Work History
General Service Worker
Canada Revenue Agency
08.2023 - Current
- Provided excellent service by addressing inquiries promptly and resolving issues efficiently.
- Promoted a positive work atmosphere by fostering teamwork, maintaining open lines of communication with colleagues, and offering constructive feedback when necessary.
- Assisted in training new employees, ensuring they were well-equipped to perform their job duties effectively.
- Demonstrated adaptability by quickly learning new skills as required for various job functions within the organization.
- Maintained accurate records of completed tasks, enabling efficient tracking of progress for management review.
Retail Sales Associate
House Of Excellence/ Benjamin Moore
04.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Diploma - Architectural Technology
Holland College
Charlottetown06.1991
High School Diploma -
Three Oaks Senior High School
Summerside, PE06.1989
Skills
- Strong Work Ethic
- Initiative and Self-Motivation
- Strategic planning and execution
- Goal Setting and Achievement
- Networking and relationship building
- Record Keeping Abilities
- Willing to Learn
- Clear Communication
- Problem Detection and Resolution
- Task Concentration
- Leadership Qualities
- Professionalism and Etiquette
Languages
English
Additional Information
Experience using Microsoft Office
Experience using AutocCAD
Woodworking
Reading
Timeline
General Service Worker
Canada Revenue Agency
08.2023 - Current
Retail Sales Associate
House Of Excellence/ Benjamin Moore
04.2021 - Current
Diploma - Architectural Technology
Holland College
High School Diploma -
Three Oaks Senior High School
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