Michael Derlatka
Whitby,Canada
Summary
Versatile operations and training leader with over a decade of experience driving performance, compliance, and strategic growth across logistics, transportation, and partnership ecosystems. Proven track record of leading cross-functional teams, optimizing vendor relationships, and implementing scalable systems that enhance service delivery and customer satisfaction. Adept at navigating complex contract environments, mentoring high-performing teams, and executing change management initiatives across regional and national networks. Known for blending operational clarity with creative problem-solving to deliver measurable results in fast-paced, evolving environments.
Overview
21
21
years of professional experience
Work History
Partnership Development Director
Intelcom
Montreal, Quebec
01.2025 - 07.2025
- Boosted customer satisfaction (CSAT) by 25% through targeted coaching, strategic planning, and service refinement.Established 100% compliance across partner stations by implementing robust contract and policy frameworks.
- Increased operational throughput by 10% by optimizing workflows and supporting cross-functional alignment.
- Developed and launched a new vendor contract model to enhance partner onboarding and customer experience.
- Led national training and onboarding for 14 team members managing over 400 contracts.
- Authored operational playbooks and vendor engagement protocols to standardize service delivery.
- Directed cross-functional rollout of new systems and workflows across regional teams.
- Identified and evaluated new partnership opportunities aligned with strategic growth objectives.
- Conducted market research to uncover process gaps and inform business model enhancements.
- Managed IDC projects from planning through execution, ensuring timely delivery and measurable outcomes.
- Built and maintained strong partner relationships, acting as a trusted advisor and performance coach.
- Promoted a high-performance culture through training, collaboration, and knowledge-sharing across departments.
Business Development Solutions District Manager
FedEx Ground
Whitby, Canada
08.2013 - 01.2025
- Oversaw 290 contractors and 62 senior managers across Eastern Canada, ensuring performance, compliance, and strategic alignment.
- Improved vendor performance by 30% through targeted mentorship and operational coaching of regional leaders.
- Designed and implemented training programs for transitioning teams from contractor-based to employee-based operations.
- Led strategic planning sessions and change management initiatives across multiple sites.
- Sourced, vetted, and onboarded service providers, ensuring contract compliance and alignment with market dynamics.
- Acted as subject matter expert on service provider agreements, offering guidance and resolving disputes.
- Facilitated proactive accountability planning for at-risk contractors and contingency readiness.
- Managed BDS systems and resolved procedural help tickets to support internal and external stakeholders.
- Conducted audits and maintained Business Control Self-Assessment (BCSA) documentation for compliance assurance.
- Partnered with corporate teams to test and refine CDAS system functionality and business applications.
- Maintained contractor relations presence through forums, summits, and recognition programs.
- Delivered educational sessions and materials to enhance understanding of the service provider business model.
- Led cross-functional troubleshooting with Operations and Linehaul to resolve service issues.
- Tracked and monitored contract compliance metrics, addendum schedules, and ad hoc reporting needs.
Pickup & Delivery Manager
FedEx Ground
Mississauga, Canada
08.2009 - 08.2013
- Managed daily operations for contractor-based pickup and delivery across a high-volume terminal, ensuring service quality, safety, and compliance.
- Supervised and coached frontline operations teams and independent contractors to meet performance targets and customer expectations.
- Monitored route efficiency, delivery timelines, and contractor adherence to service agreements.
- Collaborated with Linehaul, Sort, and Business Development teams to resolve service disruptions and optimize terminal throughput.
- Conducted contractor onboarding, compliance reviews, and performance evaluations.
- Implemented safety protocols and training programs to reduce incidents and improve operational consistency.
- Supported staffing and scheduling strategies to align with volume fluctuations and peak periods.
- Maintained accurate documentation for contractor compliance, route assignments, and service audits.
- Acted as a liaison between station leadership and contracted service providers to ensure alignment with FedEx Ground standards.
Sortation Manager
FedEx Ground
Mississauga, Canada
08.2004 - 08.2009
- Led a 50-person team sorting 40,000+ packages daily.
- Reduced operational costs by 15% through strategic resource allocation and workflow improvements.
- Developed and launched a comprehensive training program that increased productivity by 25%.
- Cultivated a collaborative environment, improving employee engagement scores by 25%.
Education
Diploma - Business Administration
Durham College
Durham, ON01.2000
Skills
- Strategic Partnership Development
- Contract Negotiation & Compliance
- Operational Process Optimization
- Vendor Performance Management
- Cross-Functional Team Leadership
- Training Program Design & Delivery
- Change Management & Business Transformation
- Regulatory & Policy Adherence
- Contractor Sourcing & Onboarding
- Customer Satisfaction (CSAT) Improvement
Timeline
Partnership Development Director
Intelcom
01.2025 - 07.2025
Business Development Solutions District Manager
FedEx Ground
08.2013 - 01.2025
Pickup & Delivery Manager
FedEx Ground
08.2009 - 08.2013
Sortation Manager
FedEx Ground
08.2004 - 08.2009
Diploma - Business Administration
Durham College