MICHAEL DEMERS
Lethbridge,AB
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Account Executive
Canadian Linen And Uniform Service
11.2020 - 05.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Met and exceeded service level goals to achieve standards and expectations.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Customer Service Manager
Canadian Linen And Uniform Service
09.2011 - 10.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Representative
Canadian Linen And Uniform Service
09.2007 - 07.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Management
University of Lethbridge
Lethbridge, ABNo Degree - History
Athabasca University
Athabasca, AB12.2033
GED -
Lethbridge College
Lethbridge, AB07.1992
No Degree - Electronics Technologist
Durham College
Oshawa, ON04.1990
Skills
- Account Planning
- Contract Negotiation
- Territory Management
- Lead Generation
- Customer Relationship Management
- Account Management
- Staff Management
- Pipeline Management
- Customer Service
- Customer Relations
- Sales Quota Achievement
Timeline
Account Executive
Canadian Linen And Uniform Service
11.2020 - 05.2023
Customer Service Manager
Canadian Linen And Uniform Service
09.2011 - 10.2020
Customer Service Representative
Canadian Linen And Uniform Service
09.2007 - 07.2011
No Degree - Management
University of Lethbridge
No Degree - History
Athabasca University
GED -
Lethbridge College
No Degree - Electronics Technologist
Durham College
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