MICHAEL DELL'EREDE
Watford
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
Atlas Home Services Co.
12.2022 - Current
- Excellent interpersonal communication skills
- Expertly handled communication and coordination with all customers and subcontractors
- Demonstrated knowledge and understanding of job site health and safety
- Delivered excellent client satisfaction
- Strong understanding and proven ability to efficiently estimate jobs for clients
- Proven ability and understanding of time management, project management and meeting timelines
- Overseeing job sites/ team management
- Proven ability to quote projects and follow accurate timelines
- Strengthen relationships with customers
Skilled Carpenter
Winmar Property Restoration
12.2021 - 12.2022
- Strong knowledge and experience with restoration and insurance projects
- Installed laminate and vinyl flooring
- Proven experience installing drywall, floating and taping
- Carefully demolished and removed damaged materials
- Repaired and installed exterior finishes including siding and soffit
- Ensured ongoing health and safety protocols were met at job sites while on the health and safety team
- Leveraged strong personal and team management skills
- Installed various types of trim and doors
Skilled Carpenter
Kiwi Constructors
10.2018 - 12.2021
- Proven knowledge in building concrete forms
- Coordinated efforts with team members while assisting in building precast walls
- Demonstrated excellent knowledge of framing interior walls
- Strong knowledge in creating custom doors and trim using various saws and machinery
- Took action to ensure adherence with all safety protocols as a member of the health and safety committee
- Operated various power tools and heavy machinery
- Ability to work with a team and communicate effectively
Warehouse Manager / Driver
The Royal Produce Co.
02.2012 - 01.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Delivered exceptional service to a diverse client base; leveraged strong communication skills and excellent operational knowledge to ensure all organizational goals were achieved
- Expertly handled any complaints and/or conflicts, employed strong listening, communication, decision making and negotiation skills to identify and implement appropriate solutions
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
Education
OSSGD (High School Diploma) -
St. Basil-the-Great-College School
Skills
- Advanced English communication and interpersonal skills; can communicate effectively with individuals from diverse backgrounds
- Proven ability to work effectively in highly stressful situations while demonstrating strong judgement and decision making skills
- Proven ability to delegate tasks and manage a team
- Flexible and adaptable to various working environments
- Excellent time management skills
- A keen eye with attention to detail
- Strong critical thinking skills
- Offers flexible availability and can work various shifts
Certification
- General Carpenter Apprentice, Conestoga College
Languages
English
Timeline
Project Manager
Atlas Home Services Co.
12.2022 - Current
Skilled Carpenter
Winmar Property Restoration
12.2021 - 12.2022
Skilled Carpenter
Kiwi Constructors
10.2018 - 12.2021
Warehouse Manager / Driver
The Royal Produce Co.
02.2012 - 01.2018
OSSGD (High School Diploma) -
St. Basil-the-Great-College School
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