Michael De Leon
Menifee,CA
Summary
Accomplished Auto Body Shop Estimator and Assistant Superintendent with a proven track record at AUTO CENTER AUTO BODY of TEMECULA and Western National Group. Expert in estimating techniques and fostering client relationships, consistently exceeding sales goals by leveraging excellent work ethic and detail-oriented skills. Achieved significant reductions in repair turnaround times, enhancing customer satisfaction and trust through quality-focused service and transparent communication.
Offering solid foundation in customer service and eagerness to learn and grow in automotive repair industry. Brings analytical thinking and methodical approach to estimating repair costs and damages. Ready to use and develop critical thinking and problem-solving skills in the applying role.
Personable and detail-focused, with strong aptitude for assessing automotive damage and costs. Possesses solid understanding of vehicle repair processes and proficient in using industry-specific software for accurate estimations. Committed to delivering precise and reliable estimates to ensure customer satisfaction and repair efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Body Shop Estimator
AUTO CENTER AUTO BODY of TEMECULA
04.2009 - Current
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Negotiated favorable terms with suppliers, reducing material costs without compromising quality standards for auto body repairs.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Replaced and repaired vehicle parts according to work order instructions.
- Examined vehicles to determine extent of damage and repairs required.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
Assistant Superintendent
Western National Group
03.2001 - 09.2008
- Developed strong relationships with subcontractors, fostering collaboration and smooth coordination of work efforts.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Maintained safety onsite and upheld all OSHA regulations
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
- Assisted in scheduling inspections for job sites and projects.
- Supervised staff by checking work against project expectations.
- Monitored construction progress, making adjustments as necessary to adhere to deadlines.
Education
GED -
Lake Elsinore High School
Lake Elsinore, CA04-1991
Skills
- Auto body repair
- Estimating techniques
- Detail-oriented
- Parts ordering
- Vehicle inspection
- Cost estimation
- Excellent work ethic
- Quality-focused
- Repair assessment
- Collision estimates
- Estimating costs
- Client service
- Repair estimation
Certification
I-Car certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Auto Body Shop Estimator
AUTO CENTER AUTO BODY of TEMECULA
04.2009 - Current
Assistant Superintendent
Western National Group
03.2001 - 09.2008
I-Car certified
GED -
Lake Elsinore High School
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