Michael Dekker
NEPEAN,ON
Summary
A dynamic retail leader with 25 years of management & leadership experience , excelling in driving engagement and achieving sales and operational goals in a $100M+ environment. A passionate retail leader with extensive experience in managing highly complex retail store environments. An early adopter to change I thrive in continuous improvement environments that empower individuals and teams to drive results through a supportive and collaborative environment. Demonstrate a strong passion for talent development and is deeply committed to career mapping through IDP development empowering and influencing the growth of future leaders.
Overview
16
16
years of professional experience
Work History
Store Manager
Walmart Canada
03.2016 - Current
- Successfully launched the first Omni pick up store for Walmart Canada.
- Managing inventory flow, PI accuracy and delivering on all availability metrics to deliver accurate and on time order fulfillment.
- Designated a COE (Centre of excellence store) for the successful implementation of new working methods and technology development/implementation.
- Built diverse and successful teams of over 300+ associates: supported the growth and development of future leaders through mentorship, training and supporting the realization of future leaders IDP's.
- Aligns business goals to company values and growth strategies, Delivering 9 consecutive years of sales growth and market leading engagement results.
- Demonstrates the highest standards of integrity and ethics
- Builds an inclusive work environment by motivating others to be aware of and embrace diversity.
- Provides excellence in service to customers and seeks to meet customer needs and expectations in a timely and professional manner
Store Co Manager
Walmart Canada
03.2014 - 03.2016
- As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results associates and guides interpretation of results
- Creates, with the support of the Store Manager, operational plans; prioritizes, delegates and provides clear direction to Managers and Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness, monitoring perpetual inventory and replenishment, identifying problems with inventory flow and taking appropriate corrective action
- Leads and develops Assistant Managers. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Identifies high-potential associates, providing training and development to increase capability. It is the expectation of the business that a Co-Manager can progress to and act as Store Manager in the near term.
Assistant Store Manager
Walmart Canada
08.2010 - 03.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Operations Manager
IKEA Canada
12.2008 - 01.2010
- As the Operations Manager for the IKEA Ottawa store, I was responsible for managing a dual P&L structure (store & food) and ensuring that the entire business unit attained its financial goals.
Functions of responsibility: Controlling, Resource planning, Recovery, Services, facilities and IKEA Food.
Education
Diploma Social Sciences -
John Abbott College
Sainte-Anne-de-Bellevue, None05-1998
Skills
- Leadership and team management, 9 years of store Manager experience leading and motivating a team in a fast paced environment, delivering sales goals for both in-store and Omni divisions in a 100 million sales environment
- Driving engagement, recognizing & rewarding associate achievements across all store teams (300 associates) 75% total store and 83% Store leadership engagement results FY25
- Profit and Loss management - Extensive experience in operational expense management (labor, inventory, services and supplies)
- Communication skills - delivered clear and impactful presentations to senior executives and internal cross functional teams to foster collaboration
- Conflict resolution and empathy - extensive experience in both team and customer conflict resolution
Languages
English
Full Professional
French
Limited Working
Timeline
Store Manager
Walmart Canada
03.2016 - Current
Store Co Manager
Walmart Canada
03.2014 - 03.2016
Assistant Store Manager
Walmart Canada
08.2010 - 03.2014
Operations Manager
IKEA Canada
12.2008 - 01.2010
Diploma Social Sciences -
John Abbott College
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