Michael De Guzman

Work History

Full- Time Key Holder Supervisor

Dollarama

08.2020 - Current

Trained newly hired sales team in upselling techniques.
Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
Managed daily store operations, including opening and closing procedures, and cash handling.
Prepared and submitted reports to keep management informed of sales activities and progress.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Adaptable and proficient in learning new concepts quickly and efficiently.
Exercised leadership capabilities by successfully motivating and inspiring others.
Worked flexible hours across night, weekend, and holiday shifts.
Skilled at working independently and collaboratively in a team environment.

Part-time Sales Associate

TJX Winners

05.2022 - 08.2022

Engaged with customers to build rapport and loyalty.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Part-time Sales Associate

Hudson's Bay, South Gate

10.2021 - 12.2021

Engaged with customers to build rapport and loyalty.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Managed returns, exchanges and refunds in accordance with store policy.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Part-time Sales Associate

Hudson's Bay, Downtown

03.2020 - 05.2021

Engaged with customers to build rapport and loyalty.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Managed returns, exchanges and refunds in accordance with store policy.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Key Holder Supervisor

Kiehl's

02.2019 - 10.2019

Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Submitted reports to senior management to aid in business decision-making and planning.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Passionate about learning and committed to continual improvement.
Learned and adapted quickly to new technology and software applications.

Summary

Overview

Work History

Full- Time Key Holder Supervisor

Part-time Sales Associate

Part-time Sales Associate

Part-time Sales Associate

Key Holder Supervisor

Education

Diploma - Massage Therapy

Diploma - Physical Therapy Aide

Bachelor of Arts - Physical Therapy

Skills

Languages

Timeline

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