Summary
Work History
Education
Skills
Timeline
Bartender
Michael Dawson

Michael Dawson

Toronto,ON

Summary

Hardworking enthusiastic Bartender/Server with over 10 years experience in Night clubs, Pubs, casual and fine dinning establishments .Committed to upholding highest standards of customer service while ensuring a safe, clean and well organized work place for staff and customers alike.

A friendly , outgoing and positive personality with a strong work ethic and the ability to work long hours i believe that i would prove to be a great asset to you establishment and would very much like to have the opportunity to do so.

Please do consider myself for a Bartender / Server position as im ready, willing and able to meet with you to discusses moving forward to gain full-time employment. .

Work History

Bartender /Server Manager

Season's Restaurant / Pool Bar
Millgrove, ON
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Bar Manager

Gladaman's Den
Toronto, ON
  • Checked ID cards and verified bar guests were of legal age.
  • Ensuring the establishment is clean and meets all health and safety standards.
  • Maintained high standards of customer service by greeting costumers promptly in a friendly and welcoming manner, recommending drink and cocktail choices and informing them of any drink specials.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.

General Manager

Casey's Bar and Grill
Toronto, ON
  • Prepared annual budgets with controls to prevent overages.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Maintained facility and grounds to present positive image.
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

Associate of Arts - Creative And Fine Arts

St. Lawrence College
Kingston, ON
09.1998

Skills

  • Excellent human relation and communication skills
  • High energy and friendly out going personality
  • Bartending and Mixology
  • Customer Service
  • Creative and fine arts degree
  • Cash Handling
  • Vast knowledge of Art and Antiquities
  • Outdoors man
  • Very skilled with power tools and construction

Timeline

Bartender /Server Manager

Season's Restaurant / Pool Bar

Bar Manager

Gladaman's Den

General Manager

Casey's Bar and Grill

Associate of Arts - Creative And Fine Arts

St. Lawrence College
Michael Dawson