Michael Dawson

Toronto,ON

Summary

Hardworking enthusiastic Bartender/Server with over 10 years experience in Night clubs, Pubs, casual and fine dinning establishments .Committed to upholding highest standards of customer service while ensuring a safe, clean and well organized work place for staff and customers alike.

A friendly , outgoing and positive personality with a strong work ethic and the ability to work long hours i believe that i would prove to be a great asset to you establishment and would very much like to have the opportunity to do so.

Please do consider myself for a Bartender / Server position as im ready, willing and able to meet with you to discusses moving forward to gain full-time employment. .

Work History

Bartender /Server Manager

Season's Restaurant / Pool Bar

Millgrove, ON

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Crafted special drink and cocktail menu items for seasonal offerings.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Checked identification for minimum age for sale of alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Bar Manager

Gladaman's Den

Toronto, ON

Checked ID cards and verified bar guests were of legal age.
Ensuring the establishment is clean and meets all health and safety standards.
Maintained high standards of customer service by greeting costumers promptly in a friendly and welcoming manner, recommending drink and cocktail choices and informing them of any drink specials.
Closed out cash register and prepared cashier report at close of business.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.

General Manager

Casey's Bar and Grill

Toronto, ON

Prepared annual budgets with controls to prevent overages.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Developed and maintained relationships with customers and suppliers through account development.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Evaluated suppliers to maintain cost controls and improve operations.
Orchestrated positive customer experiences by overseeing every area of operations.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Set clear expectations and created positive working environment for employees.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Maintained facility and grounds to present positive image.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

Associate of Arts - Creative And Fine Arts

St. Lawrence College

Kingston, ON

09.1998

Skills

Excellent human relation and communication skills
High energy and friendly out going personality
Bartending and Mixology
Customer Service
Creative and fine arts degree

Cash Handling
Vast knowledge of Art and Antiquities
Outdoors man
Very skilled with power tools and construction

Timeline