Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL DAWES

QUISPAMSIS,NB

Summary

I am a hard working individual with experience in sales, retail, customer service and management. I have excellent interpersonal skills and love creating and building relationships. I enjoy taking initiative and taking on new challenges.

Overview

21
21
years of professional experience

Work History

Branch Manager

Rexel Atlantic
01.2020 - Current
  • Develop and recommend sales strategies, marketing objectives, including sales volume and profit forecasts to the District Manager
  • Maintain and develop sales and profit objectives with assigned key accounts
  • Maintain accurate customer service measurement criteria and take appropriate action to ensure compliance with customer service standards
  • Prepare or ensure the preparation of work schedules in such a way that workflow for all areas (including counter sales and inside sales functions) are adequate to ensure compliance with customer service standards
  • Hire personnel in the Branch in accordance with Company standards and procedures
  • Promote and maintain a positive work climate within the Branch
  • Ensure proper implementation and application of company policies and procedures in general, but specifically those regarding inventory control, delivery, billing and collection, and security
  • Keep track of products to determine causes for discrepancies between inventory counts and stock control records and recommends remedial action to resolve discrepancies
  • Maintain and grow relationships with all key stakeholders

Sales Rep

S&D Lighting Group
09.2013 - 01.2020
  • Responsible for growing all aspects of the business in the New Brunswick and PEI territories
  • Achieved results by calling on all electrical distributors, most engineers and consultants, lighting showrooms, and working with government
  • Lighting Audits, Presentations to engineers, product training at all locations
  • Growing relationships with all stakeholders including CEOs of supplier companies, district managers and GMs of electrical distributors and adding value to all sales people looking for a lighting solution

Lighting Specialist

Graybar Canada
08.2007 - 09.2013
  • Lighting Specialist covering New Brunswick and PEI
  • Sales and support for 6 branches in NB and PEI
  • Responsible for lighting audits, project management, training, presentations, lighting design and overall lighting sales growth in the region
  • Represent the company during trade shows and conferences

Business Manager

Titan Sales and Marketing
04.2006 - 08.2007
  • Responsible for managing employees as well as conducting monthly performance evaluations with employees, while maintaining high employee morale
  • Handling comments/suggestion/concerns with current clients, and accountable for ensuring our current clients are happy with our service
  • Daily Maintenance of current contracts
  • Pursuing more clients, and growing our business through consultations with potential clients

Account Manager

XEROX
07.2003 - 04.2006
  • Responsible for managing customer accounts located in Oklahoma City, Oklahoma
  • Responsible for a $600,000/year sales budget

Education

BBA - Marketing

University of New Brunswick

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Coaching and Mentoring
  • Relationship building and management
  • Client Relationship Management
  • Verbal/written communication
  • Decision-Making
  • Staff Development
  • Sales professional
  • Interviewing and Hiring
  • Conflict Resolution

Timeline

Branch Manager

Rexel Atlantic
01.2020 - Current

Sales Rep

S&D Lighting Group
09.2013 - 01.2020

Lighting Specialist

Graybar Canada
08.2007 - 09.2013

Business Manager

Titan Sales and Marketing
04.2006 - 08.2007

Account Manager

XEROX
07.2003 - 04.2006

BBA - Marketing

University of New Brunswick

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