Michael Davila
Downey
Summary
Dynamic hospitality professional with a proven track record at Bubba Gump Shrimp Co., excelling in customer service and team collaboration. Adept at managing high-pressure situations while enhancing guest relations. Skilled in effective time management and inventory oversight, ensuring seamless operations and exceptional dining experiences. Committed to fostering a welcoming atmosphere.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host
Bubba Gump Shrimp Co.
05.2025 - Current
- Greeted guests and ensured positive first impressions upon arrival.
- Managed waitlists efficiently to optimize seating arrangements during peak hours.
- Assisted in coordinating guest reservations, enhancing overall customer experience.
- Provided accurate information about menu items and specials to guests.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Maintained cleanliness and organization of entrance area for welcoming atmosphere.
- Adapted quickly to changing situations, ensuring timely guest seating during busy shifts.
- Handled guest inquiries and concerns promptly, ensuring satisfaction throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Replenishment Team Member
Fashion Nova
09.2024 - 01.2025
- Monitored inventory levels to ensure timely stock replenishment and availability.
- Collaborated with team members to maintain organized and efficient warehouse operations.
- Operated warehouse equipment safely and effectively to facilitate product handling.
- Assisted in training new team members on inventory management processes.
- Conducted regular stock audits to identify discrepancies and optimize inventory accuracy.
- Implemented procedural improvements that enhanced workflow efficiency within the team.
- Maintained a clean, safe working environment compliant with health and safety standards.
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Floor Manager
Razorsharp Barber Shop
09.2017 - 07.2019
- Supervised daily operations, ensuring seamless workflow and high service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling for staff, maximizing coverage during peak hours and events.
- Oversaw cleanliness and organization of shop environment, maintaining compliance with health standards.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Set up haircut appointments for barbers
- cleaned barbers stations
Education
High School Diploma -
Downey High School
DowneyCNA License - Nursing
Downey Adult School
Downey, CA11-2025
Skills
- Customer service
- Team collaboration
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Staff coordination
- First aid training
Certification
- Licensed CNA
Timeline
Host
Bubba Gump Shrimp Co.
05.2025 - Current
Replenishment Team Member
Fashion Nova
09.2024 - 01.2025
Floor Manager
Razorsharp Barber Shop
09.2017 - 07.2019
High School Diploma -
Downey High School
CNA License - Nursing
Downey Adult School