Michael Daramola

· Led a team of 15 personnel, including customer service representatives, tellers, and administrative staff, through training and oversight.

· Executed precise data entry for customer complaint logs and inquiries.

· Ensured compliance with regulations, policies, and industry standards in banking.

· Collaborated with other bank departments such as sales, operations, and risk management to enhance customer experience.

· Conducted follow-up calls to customers for feedback and satisfaction.

· Supported branch financial performance by monitoring expenses, revenues, and budgets to meet targets.

· Produced accurate spreadsheet reports for management, analyzing customer service trends and performance.

· Oversaw efficient implementation of operational processes within the branch.

· Identified and promoted cross-sale opportunities to enhance customer satisfaction.

· Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.

· Developed and maintained strong working relationships with professionals within assigned territory.

· Acting as the strategic link between the bank and its clientele.

· Expertly managing around 100 inbound and outbound customer calls daily, addressing inquiries, complaints, and requests.

· Cooperating with teams to promptly resolve customer complaints through decisive action.

· Conducting onboarding calls and ensuring follow-ups for account management.

· Swiftly and accurately opening customer accounts by recording pertinent account information.

· Documenting customer interactions, processing accounts, and maintaining meticulous records.

· Engaging in tele-sales and telemarketing efforts for both new and existing products.