Michael Danso
Security Analyst
Brampton,ON
Summary
Detail-oriented technical professional with strong foundation in computer systems and security fundamentals through education and Google Cybersecurity certification. Experience in compliance monitoring, data integrity, and technical documentation. Skilled in identifying system vulnerabilities and implementing secure solutions through independent projects and customer service roles requiring strict adherence to protocols and data security practices.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Customer Service Rep. & Call Centre Admin
City of Brampton
Brampton, Ontario
06.2023 - Current
- Handled sensitive customer information with zero security incidents across 3,000+ customer interactions - Monitored and documented 15+ compliance issues per month, achieving 98% resolution rate through proper escalation procedures
- Maintained secure database records with 99.7% accuracy while processing 30-50 client interactions daily - Improved secure information handling processes, reducing data entry errors by 22% compared to department average
- Participated in data security training sessions and implemented new security best practices for information handling
Digital Communications Security Specialist
Tech Odyssey Pro
Remote
12.2024 - Current
- Ensured secure delivery of communications to 500+ subscribers with zero data breaches over 5-month period
- Created educational security content that improved client security awareness by 40% based on follow-up assessments
Security-Focused Web Designer
Independent Projects
Remote
01.2020 - Current
- Implemented SSL security protocols for 4 websites, reducing vulnerability incidents by 95% over 2 years
- Conducted bi-monthly security audits on web platforms, successfully identifying and resolving 10+ potential vulnerabilities
- Established and enforced secure content management policies, improving data integrity by 20% and reducing unauthorized access attempts by 40%
- Reduced website loading time by 25% while maintaining rigorous security standards, improving both performance and protection
Education
Advanced Diploma - Computer Systems Technician - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada 09.2020 - Current
High School Diploma -
St. Marguerite D'Youville
Brampton, Canada 09.2016 - 06.2020
Skills
Vulnerability Assessment
Security Documentation
Compliance Monitoring
Data Security Protocols
SSL Implementation
User Authentication Systems
Security Auditing
System Testing & Troubleshooting
Technical Documentation
Process Implementation
Data Integrity Management Content Management Systems
Microsoft Office Suite
Web Technologies (HTML/CSS)
Vulnerability assessment
Threat management
Access control
Certification
Google Cybersecurity
Timeline
CompTIA Security+
07-2025
Google Cloud Security
07-2025
Google Cybersecurity
05-2025
Digital Communications Security Specialist
Tech Odyssey Pro
12.2024 - Current
Customer Service Rep. & Call Centre Admin
City of Brampton
06.2023 - Current
Advanced Diploma - Computer Systems Technician - Software Engineering
Sheridan College Institute of Technology And Advanced Learning
09.2020 - Current
Security-Focused Web Designer
Independent Projects
01.2020 - Current
High School Diploma -
St. Marguerite D'Youville
09.2016 - 06.2020
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