Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Danso

Security Analyst
Brampton,ON

Summary

Detail-oriented technical professional with strong foundation in computer systems and security fundamentals through education and Google Cybersecurity certification. Experience in compliance monitoring, data integrity, and technical documentation. Skilled in identifying system vulnerabilities and implementing secure solutions through independent projects and customer service roles requiring strict adherence to protocols and data security practices.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

Customer Service Rep. & Call Centre Admin

City of Brampton
Brampton, Ontario
06.2023 - Current
  • Handled sensitive customer information with zero security incidents across 3,000+ customer interactions - Monitored and documented 15+ compliance issues per month, achieving 98% resolution rate through proper escalation procedures
  • Maintained secure database records with 99.7% accuracy while processing 30-50 client interactions daily - Improved secure information handling processes, reducing data entry errors by 22% compared to department average
  • Participated in data security training sessions and implemented new security best practices for information handling

Digital Communications Security Specialist

Tech Odyssey Pro
Remote
12.2024 - Current
  • Ensured secure delivery of communications to 500+ subscribers with zero data breaches over 5-month period
  • Created educational security content that improved client security awareness by 40% based on follow-up assessments

Security-Focused Web Designer

Independent Projects
Remote
01.2020 - Current
  • Implemented SSL security protocols for 4 websites, reducing vulnerability incidents by 95% over 2 years
  • Conducted bi-monthly security audits on web platforms, successfully identifying and resolving 10+ potential vulnerabilities
  • Established and enforced secure content management policies, improving data integrity by 20% and reducing unauthorized access attempts by 40%
  • Reduced website loading time by 25% while maintaining rigorous security standards, improving both performance and protection

Education

Advanced Diploma - Computer Systems Technician - Software Engineering

Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada
09.2020 - Current

High School Diploma -

St. Marguerite D'Youville
Brampton, Canada
09.2016 - 06.2020

Skills

Vulnerability Assessment

Security Documentation

Compliance Monitoring

Data Security Protocols

SSL Implementation

User Authentication Systems

Security Auditing

System Testing & Troubleshooting

Technical Documentation

Process Implementation

Data Integrity Management Content Management Systems

Microsoft Office Suite

Web Technologies (HTML/CSS)

Vulnerability assessment

Threat management

Access control

Certification

Google Cybersecurity

Timeline

CompTIA Security+

07-2025

Google Cloud Security

07-2025

Google Cybersecurity

05-2025

Digital Communications Security Specialist

Tech Odyssey Pro
12.2024 - Current

Customer Service Rep. & Call Centre Admin

City of Brampton
06.2023 - Current

Advanced Diploma - Computer Systems Technician - Software Engineering

Sheridan College Institute of Technology And Advanced Learning
09.2020 - Current

Security-Focused Web Designer

Independent Projects
01.2020 - Current

High School Diploma -

St. Marguerite D'Youville
09.2016 - 06.2020
Michael DansoSecurity Analyst