Michael Dangana

• Created, prepared, and delivered reports to various departments.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Answered multi-line phone system, routing calls, delivering messages to staff and client updates.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Maintained master RMS list of users across various platforms, and direct and remote access points.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Assisted customers with product selection based on stated needs, proposed use and budget.

Kept records of customer interactions, processed customer accounts and filed documents.

• Collaborated with team to quickly resolve customer complaints with appropriate action.

• Assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with dressing, and personal grooming.
• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Provided compassionate and patient-focused care to cultivate well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Ensured that patients felt safe and cared for in their environment.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.